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TUF Gaming LC II 240 ARGB not appearing in ArmouryCrate

FreeBag37907791
Level 7

I recently bought a TUF Gaming LC II 240 ARGB (December 2024), which is advertised as compatible with aurasync, however after installing the AIO Cooler and installing the most recent armourycrate version, the cooler does not appear in the app even after registering the product. I uninstalled and reinstalled with the computer restarts that have worked for other people. I have an MSI PRO Z790-P Wifi mobo, with a JARGB 4-pin header that I connected the AIO Cooler to. I also have a TUF Gaming GPU which does work in the app. I am wondering if there is a way to fix this. I can provide the product serial number, log data from the app, app screenshots and how the Cooler is connected to my motherboard if required. I was directed here to ask for help by ASUS Support Australia

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