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tower lights not doing what they're told to do

Papallion
Level 7

my settings aren't working right - i set it to a pink/blue gradient months ago, and now it's flickering rainbow colors - i go into the Arua Sync page and the settings are still for Static - radiant

no matter what option i pick it still flashes a rainbow cycle - what are my options?  what information do i need to share to get this fixed?  i'd rather turn the lights off than have them cycle like this, but even the Dark (Off) function isn't responsive

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