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Since I got my ASUS computer, ASUS Armoury Crate crashes at computer startup often

brentmodesitt
Level 7

3 weeks ago

Since I got my ASUS computer, ASUS Armoury Crate crashes at computer startup often, but not every time.   I have version 6.1.13.0.  ASUS needs to fix this.  I even contacted an ASUS customer relations person and that person did not resolve the issue.  These are the crashes in the Microsoft Windows 11 Reliability Monitor:

Description
Faulting Application Path: C:\Windows\System32\backgroundTaskHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: B9ECED6F.ArmouryCrate_6.1.13.0_x64__qmba6cd70vzyy
Application Name: praid:App
Application Version: 10.0.26100.1
Application Timestamp: 5bc61463
Fault Module Name: combase.dll
Fault Module Version: 10.0.26100.3775
Fault Module Timestamp: 1f53cd6b
Exception Code: 80131604
Exception Offset: 00000000000c6624
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 53c3
Additional Information 2: 53c386de2b09c3f0d67b145111089a90
Additional Information 3: 4a82
Additional Information 4: 4a8263a10c406792faa409afc60003b8

Extra information about the problem
Bucket ID: b5aa3625b988aea28c3992a3f3ea5624 (2033817939604035108)

Description
Faulting Application Path: C:\Program Files\ASUS\Armoury Crate Service\ArmouryCrate.Service.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ArmouryCrate.Service.exe
Application Version: 6.1.11.0
Application Timestamp: 6789b1c1
Fault Module Name: ArmouryCrate.Service.exe
Fault Module Version: 6.1.11.0
Fault Module Timestamp: 6789b1c1
Exception Code: c0000005
Exception Offset: 0000000000019aa5
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 89e2
Additional Information 2: 89e20bcf66d37b97d9c8a922e51c28b1
Additional Information 3: 00a9
Additional Information 4: 00a9c2b40df7703d076cfb8e855ce9b8

Extra information about the problem
Bucket ID: d52128b43686f6ab2bed73ff2672647a (2012392148203365498)

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304 Views
3 REPLIES 3

brentmodesitt
Level 7

2 weeks ago

I updated Armoury Crate from version 6.1.13.0 to 6.1.18.0, but the Armoury Crate crashes at computer startup continue.  I also updated the motherboard firmware and fan XPERT.


Item Version
---- -------
Armoury Crate UWP App 6.1.18.0
ROG Live Service 3.0.26.0
Aura Service (Lighting Service) 3.08.18
Armoury Crate service 6.1.18
Aura Wallpaper Service 2.0.15.0
Aura SDK 3.05.06
ArmouryDevice 4.2.2.8
ASUS AIOFan HAL 1.4.9.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.6.0.0
ASUS Aac_GmAcc HAL 1.0.12.0
ASUS Aac_NBDT HAL 2.5.47.0
ASUS Ambient HAL 5.7.0.0
ASUS Keyboard HAL 1.2.91.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.1.9
AacAudioHal 1.3.83.0
AacDisplay 1.2.38
AacVGA 0.0.7.0
KingstonDram 1.1.39
AURA DRAM Component 1.1.29
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.31
AIOFanSDKPlugin 2.00.02
AiSuiteSDK 1.03.06
MainSDK 2.01.40
MainSDKPlugin 114.0.1823.86
MbLedSDK 3.00.57
Armoury Crate Plugin - Aio 2.1.0
Armoury Crate Plugin - Motherboard 1.3.0
Armoury Crate Plugin - Mouse 2.3.3
Armoury Crate Plugin - ROG FAN XPERT 4 2.0.14
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.06.10
Aura Wallpaper HTML 2.0.15.0
ROG FAN XPERT 4 4.02.06

Description
Faulting Application Path: C:\Windows\System32\backgroundTaskHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: B9ECED6F.ArmouryCrate_6.1.18.0_x64__qmba6cd70vzyy
Application Name: praid:App
Application Version: 10.0.26100.1
Application Timestamp: 5bc61463
Fault Module Name: combase.dll
Fault Module Version: 10.0.26100.3775
Fault Module Timestamp: 1f53cd6b
Exception Code: 80004003
Exception Offset: 00000000000c6624
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 53c3
Additional Information 2: 53c386de2b09c3f0d67b145111089a90
Additional Information 3: 24fa
Additional Information 4: 24faa0fbd3489adeccab5cc29b64595c

Extra information about the problem
Bucket ID: 47f3bf08119ae9786028b6a4e12e24e8 (1164381322944062696)

0 Kudos

larysid
Level 10

2 weeks ago

same here. It is a crappy app

0 Kudos

brentmodesitt
Level 7

Sunday

ASUS Armoury Crate version 6.1.18.0 went many days without crashing at computer start up but crashed again today.

Description
Faulting Application Path: C:\Windows\System32\backgroundTaskHost.exe

Problem signature
Problem Event Name: MoAppCrash
Package Full Name: B9ECED6F.ArmouryCrate_6.1.18.0_x64__qmba6cd70vzyy
Application Name: praid:App
Application Version: 10.0.26100.1
Application Timestamp: 5bc61463
Fault Module Name: combase.dll
Fault Module Version: 10.0.26100.3912
Fault Module Timestamp: 37ad5801
Exception Code: 80004003
Exception Offset: 00000000000d3d84
OS Version: 10.0.26100.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 53c3
Additional Information 2: 53c386de2b09c3f0d67b145111089a90
Additional Information 3: bd03
Additional Information 4: bd037706bda5fc2b7d3a90709b882e51

Extra information about the problem
Bucket ID: e51ccce4d09d2803f0f216d06e5d0133 (1221063533431423283)

 

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