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ROG Strix II Laptop keyboard light non responsive. Armoury Crate V5.7.6.0 / Aura Creator V3.7.6.0

artxty
Level 7

I did as mentioned below, but the armoury crate full installation is not working, it is stucked.

artxty_0-1706504030920.png

the LogToolLiteLog_20240129-154720.logE is 125mb, and attachment here is limited to 47mb only, how can i send it to you?




email i received from Asus support:

Thank you for contacting ASUS Support. My name is Zack, and I will be assisting you with your query.

Thank you for your inquiry, and we apologise for the inconvenience caused.

Based on the reported fault, please attempt to restore the bios for your device to default settings: https://www.asus.com/support/FAQ/1044842/

 

If the issue persists, Please follow the below steps to isolate and resolve your issue.

Please download the Armoury Crate Lite Log Tool:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

Please download the Armoury Crate Uninstall Tool:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Uninstall_Tool.zip

Please download the Armoury Crate full installation package:

https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip

1. Please extract each Zip Archive
2. Open the "Armoury Crate Uninstall Tool" folder
3. Run the "Armoury Crate Uninstall Tool.exe" file and follow the prompts
4. Restart the computer, even if not prompted
5. Open the "Armoury_Crate_Full_Installation_Package" folder
6. Run the "ArmouryCrateInstaller.exe" file and follow the prompts
7. If successful, restart the computer, even if not prompted
8. If the install fails, open the "Armoury_Crate_Lite_Log_Tool" folder
9. Double click on the application to run the Log Tool
10. Click the Package Log button
11. Wait until Done is shown, close the application
12. Open the "Armoury_Crate_Lite_Log_Tool", locate the file with the .logE extension
13. Go to the log file to a location where you saved it and, Right Click and Rename the File, change the extension from .LogE to .txt
14. If you have any additional screenshots of the issue, include them when submitting
15. Complete the online form, which requires to login to Google, uploading all screenshots, providing information on the error, and uploading the renamed file
16. Online form is here: https://forms.gle/hQuxypZTYZMnWj8y6

 

Please post the issue on the ROG forum for the Armoury Crate team to assist you further: 

 

https://rog-forum.asus.com/t5/armoury-crate/bd-p/Armoury_Crate

 

https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-7-6-0-amp-v5-7-9-0-aura-creator-v3-7-6-...

 

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1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

As an alternative (until problem with Armoury Crate is fixed) you can try G-Helper (GitHub - seerge/g-helper: Lightweight Armoury Crate alternative for Asus laptops. Control tool for R...). 

image.png 

Heatmap and Ambient doesn't work on my Scar 18 but others (like rainbow here) does work.

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3 REPLIES 3

artxty
Level 7

the install failed. i only want to control the rgb light on the keyboard, at the moment its stuck on blue color. help is highly appreciated.

Hi,

As an alternative (until problem with Armoury Crate is fixed) you can try G-Helper (GitHub - seerge/g-helper: Lightweight Armoury Crate alternative for Asus laptops. Control tool for R...). 

image.png 

Heatmap and Ambient doesn't work on my Scar 18 but others (like rainbow here) does work.

Hi VirescentWig53,

Thank you for the link, its working for me, i only need to control the led backlight. 
It was a bonus that it showed me drivers that needs to be updated.
Whoever programmed this should be hired by Asus.
Cheers