11-11-2023 07:59 AM - edited 11-11-2023 08:44 AM
So that is most of a day I will never get back.
After much experimentation today, it looks like the Uninstall Tool (version 2.1.18.0), fails when uninstalling an Armoury Crate install done via the full installer.
Due to having a RTX 4000 Founders Edition Card, I have stay on version 5.6.8 of Armoury Crate for the RGB on my card to be detected by AC. The GPU is not officially supported, so that it does not work in Ver 5.7 will probably never be fixed.
Fortunately, there still is a full installer for 5.6.8 on the website. I used this, but got nag messages about there being an update when going to the motherboard RGB or Fanxpert areas of the software. I found if I updated only those modules to latest ver I did not get the nag messages anymore. I then wanted to see what other modules it was safe to update without it breaking my GPU being detected. I went too far and my RAM stopped being detected, a new bug going on.
So went to uninstall AC again using the tool. This failed, reboots and retries did not help.
No log file like ACUTLog_xxxxxxxx(date and time).logE appears in the folder I ran the uninstall tool from...(Update found then hiding in a user temp folder and passed to a forum mod)
So had to rely on system restore to get back to before I used the full installer to install AC. That restore point had an old AC install but via the web installer (v5.7.6). I used the tool to uninstall this and that worked fine. Then I created a restore point and started experimenting.
If I install AC via the web / lite installer the tool works fine to deinstall the AC install. If I install using the full installer, then the tool fails. When using the full installer all I install is:
It also make no difference if after installing what is Ver5.6.8 via full package installer, I then get it to fully update to latest ver of 5.7.6 by repeated check for updates clicks until no updates are given. This also fails. Where as web installer based install always works.
Anyone else notice this. I point this out as others maybe having to roll back to ver 5.6 via the full installer due to all the issues with ver 5.7. Those people may have a problem down the road if a confirmed problem and the uninstalled tool is not updated.
12-07-2023 05:47 AM
Hey phobos,
where to get the uninstall tool? Maybe there's a new version already?
Pretty bad that asus do not store all full-installers and all corresponding uninstall tools. That would be a nice archive for peoples who want to try an older version. And maybe a switch for AC to not update anything and just use installed versions!
Best regards.
12-07-2023 10:43 AM
On the latest version the uninstall is integrated into the program as the official uninstall, so no separate tool needed. See pinned thread by MasterC about issues with ver 5.7.x
12-09-2023 09:59 PM
Use ccleaner and the search in regedit for armoury crate and delete f3 delete and f3 and repeat until you cant delete any more. Then your pc should be able to install correct again.