Problem with loading after clicking on device (Theta 7.1)

[PitViper]

I get a loading screen that goes on forever and a message pops up behind the loading wheel and I can't read what it says because it's blurry, and can't click on it because the loading wheel is in front of it. I has a button on it that looks like OK but I just can't click it. This happened after a firmware update to the head set. Used the uninstall tool and reinstalled but no luck. Just got the Theta 7.1 now I can't change the sound settings, otherwise they work fine. Armoury Crate is detecting them and every thing looks fine in the device manager. Any ideas?

[PitViper]

Bottom line is I can't access settings for the headset in armory crate. Anyone else have this?

See this thread https://rog.asus.com/forum/showthread.php?127460-Problem-with-loading-after-clicking-on-device-(Thet...

[Nate152]

Hi PitViper,

Do you get the same as in the video with an infinite red spinning circle?

If yes, use the Armoury Crate Uninstall tool and reinstall Armoury Crate.

Select your operating system then click show all, it's the second download.

https://www.youtube.com/watch?v=0MNLWC-ENsU

Does it work ok after reinstalling?

[Jimbo93]

PitViper wrote:
I get a loading screen that goes on forever and a message pops up behind the loading wheel and I can't read what it says because it's blurry, and can't click on it because the loading wheel is in front of it. I has a button on it that looks like OK but I just can't click it. This happened after a firmware update to the head set. Used the uninstall tool and reinstalled but no luck. Just got the Theta 7.1 now I can't change the sound settings, otherwise they work fine. Armoury Crate is detecting them and every thing looks fine in the device manager. Any ideas?

Hello PitViper,I think the first question is did the uninstall report success?
Same question on reinstall.
Can you check the windows event log-application log for errors? It might shed some light.

[PitViper]

Yes the uninstall completed, the install does have issues the first time, rebooted and then it worked. I'll try again. I Installed it on a different PC and it works fine.

The only errors I see are
Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x618b6cae
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xc000041d
Fault offset: 0x0013ec52
Faulting process id: 0x1a50
Faulting application start time: 0x01d8072869ea2c11
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\ArmouryAudioAgent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 964e6992-ab96-4df2-a677-2d4176b22a08
Faulting package full name:
Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________________________________________________

Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x618b6cae
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xc0020001
Fault offset: 0x0013ec52
Faulting process id: 0x1a50
Faulting application start time: 0x01d8072869ea2c11
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\ArmouryAudioAgent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 750b842b-636b-49fa-86af-5cf83051eb30
Faulting package full name:
Faulting package-relative application ID:

[Jimbo93]

PitViper wrote:
Yes the uninstall completed, the install does have issues the first time, rebooted and then it worked. I'll try again. I Installed it on a different PC and it works fine.

The only errors I see are
Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x618b6cae
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xc000041d
Fault offset: 0x0013ec52
Faulting process id: 0x1a50
Faulting application start time: 0x01d8072869ea2c11
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\ArmouryAudioAgent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 964e6992-ab96-4df2-a677-2d4176b22a08
Faulting package full name:
Faulting package-relative application ID:

_______________________________________________________________________________________________________________________________________________________________________

Faulting application name: ArmouryAudioAgent.exe, version: 1.0.0.8, time stamp: 0x618b6cae
Faulting module name: KERNELBASE.dll, version: 10.0.22000.434, time stamp: 0x78dc11b6
Exception code: 0xc0020001
Fault offset: 0x0013ec52
Faulting process id: 0x1a50
Faulting application start time: 0x01d8072869ea2c11
Faulting application path: C:\Program Files (x86)\ASUS\ArmouryDevice\dll\AudioSDK\AudioAgent\ArmouryAudioAgent.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report Id: 750b842b-636b-49fa-86af-5cf83051eb30
Faulting package full name:
Faulting package-relative application ID:

This crashing service is undoubtedly the reason it wont load the page. I think its fine to try reinstalling again. Â*

[PitViper]

Spent about 8 hours trying to fix it. Gave up and reinstalled windows. Sad too because that was a pretty new install. Anyway it's working now.

[Jimbo93]

PitViper wrote:
Spent about 8 hours trying to fix it. Gave up and reinstalled windows. Sad too because that was a pretty new install. Anyway it's working now.

ok, I figured you were working on it, thanks for the update. Another mystery.