05-08-2020
04:04 PM
- last edited on
03-06-2024
10:25 PM
by
ROGBot
05-08-2020 05:47 PM
05-08-2020 08:07 PM
05-09-2020 03:42 PM
05-17-2020 08:05 PM
05-17-2020 09:25 PM
chris_e wrote:
So I was finally able to wipe and reload the OS. I completely wiped the hard drive and reset the BIOS. Now Armoury Crate is up-and-running, it sees (and properly identifies) my Motherboard, Keyboard, Mouse, and Mousepad.
But the G.SKILL Trident Z RAM is still MIA - it is lit and doing the standard rainbow, but Crate doesn't see it even though it is supposed to be compatible with my system.
Any ideas?
05-18-2020 12:33 AM
chris_e wrote:
So I was finally able to wipe and reload the OS. I completely wiped the hard drive and reset the BIOS. Now Armoury Crate is up-and-running, it sees (and properly identifies) my Motherboard, Keyboard, Mouse, and Mousepad.
But the G.SKILL Trident Z RAM is still MIA - it is lit and doing the standard rainbow, but Crate doesn't see it even though it is supposed to be compatible with my system.
Any ideas?
05-19-2020 09:41 AM
05-19-2020 11:25 AM
chris_e wrote:
I am so over this software and hardware.
When I powered my PC up today, I checked the Armoury Crate settings and found a Crate messaging for the motherboard - "This model is not currently supported."
Crate said that the ASUS HAL Central needed to be updated, it took three tries (with reboots) before it finally stuck. It then updated a couple of other components, but the motherboard is still giving the "not supported" message. How can an ASUS ROG branded product not be supported by ASUS ROG software? This is turning into a load of ****.
Here are the diagnostics logs that were requested by MasterC@ASUS.
Item Version
---- -------
Armoury Crate UWP App 2.7.8.0
ROG Live Service 1.0.28.0
AURA Service (Lighting Service) 3.04.02
Armoury Crate lite service 2.7.10
ASUS AIOFan HAL 1.1.8
ASUS AURA Extension Card HAL 1.0.22
ASUS AURA Motherboard HAL 1.0.64
ASUS Keyboard HAL 1.01.20
ASUS Mouse HAL 1.1.0.17
ASUS MousePad HAL 1.0.2.1
AacVGA 0.0.2.6
KingstonDram 1.0.24
AURA DRAM Component 1.0.42
ENE RGB HAL 1.0.17.0
PHISON HAL 1.0.3.0
Patriot Viper DRAM RGB 1.0.8.2
While I am very frustrated, I do appreciate the help! Thanks!
05-21-2020 12:54 PM
chris_e wrote:
I am so over this software and hardware.
When I powered my PC up today, I checked the Armoury Crate settings and found a Crate messaging for the motherboard - "This model is not currently supported."
Crate said that the ASUS HAL Central needed to be updated, it took three tries (with reboots) before it finally stuck. It then updated a couple of other components, but the motherboard is still giving the "not supported" message. How can an ASUS ROG branded product not be supported by ASUS ROG software? This is turning into a load of ****.