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ISSUE : Todays update (4.0.8.0) Loop update

lLegendaary
Level 9
Hello Admin ,

The Crate is keep asking to update my device component after update all and restart the same thing pop up again ?
And never update the device component what's going on ?
This cause me headache ..
The Crate update ****ed up everything in my component why ?
Because i can't use my headset to switch between 7.1/2.1 ?
I can't use my gpu setting
i can't do anything unless i update my device component please

I can say that ASUS are suffering from each update

Please run the app and test possible issues before pushing it ?
Where is your Program Engineering where is all your stuff ?
12,326 Views
51 REPLIES 51

djase
Level 10
lLegendaary wrote:
Hello Admin ,

The Crate is keep asking to update my device component after update all and restart the same thing pop up again ?
And never update the device component what's going on ?
This cause me headache ..
The Crate update ****ed up everything in my component why ?
Because i can't use my headset to switch between 7.1/2.1 ?
I can't use my gpu setting
i can't do anything unless i update my device component please

I can say that ASUS are suffering from each update

Please run the app and test possible issues before pushing it ?
Where is your Program Engineering where is all your stuff ?


Same issue here 😕
|/ Lian Li PC-O11 Dynamic - Black.
|/ Corsair RM1000x & CableMod Classic ModFlex Black-Blue.
|/ Asus ROG Strix X670E-E Gaming WiFi.
|/ AMD Ryzen 9 7950X3D.
|/ AIO Corsair H150i Elite LCD & CableMod A​IO Sleevin​g Blue.
|/ G.Skill Trident Z5 Neo RGB 32Go DDR5-6000 CL30-38-38-96.
|/ Gainward GeForce RTX 4090 Phantom & Cable Corsair 12 Pins.
|/ Samsung 980 PRO 1TB / Samsung 980 PRO 2TB / Seagate BarraCuda 4 To.

djase wrote:
Same issue here 😕


Just headache to the customer loyalty .
I dont know why they force us to update if they not test it

My headset isn't working properly .
because it base on software

lLegendaary
Level 9
88163

After click on update all > and restart the same update is popping up ?
i can't use my component please what the hell ?

88164

Thank you asus i can't use my mouse and headset setting anymore becuase your IT/programming/Engineer did not test before force us to update .
thank you asus
thank you auss
thank you asus
for headache .

lLegendaary
Level 9
After restart again and unlink all sync-LED devices still same issue with Sync/UnSync still request me to update
I can't ignore the message also the loop update never end + can't use my component

88165

App diagnostics link : https://mega.nz/file/c00AQIaa#TDqXsFO1qimbGAI1OOuumFwxEzR45dAHDoqSiBI3Rms



I did ---> Uninstall whole app still same
Sync/Unsync all device still same

MarcioTB
Level 7
Same problem here and seems to be everywhere.....

varnavas
Level 7
hello guys i have the same issue and my computer have fresh windows 10 installed

lLegendaary
Level 9
So many users are facing same issue and they contact me .
I dont know what's going on with ASUS and why the hell they force people to update without checking their app .

It's not looping its simply not installing after it installed it ask to restart but if click oke and check for updates its still there, cos it did not install, the updater is broken.
Asus you need to talk to whoever is releasing these updates to stop releasing this updates without testing, normally i would say fire him cos he is not doing he's job but we in pandemic is worst time to lose a job, this is probably a case of update released that was't meant to be released and now we stuck until they revert / rollback / pause this update

Good chance we will have to uninstall app using uninstaller and reinstall it again.

FlufflePuff1337 wrote:


Good chance we will have to uninstall app using uninstaller and reinstall it again.



Tried , never work .
Unfort...