cancel
Showing results for 
Search instead for 
Did you mean: 

Harper ace firmware update error

Jonasen
Level 8

image.jpg

 Fail to update the firmware of my Harper ace Aimlab edition mouse after I upgrade the receiver to rog omini receiver , anyone know how to fix it ? #HarperAce

487 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Silent_Scone
Super Moderator

That would explain the error, as that's the current firmware and the one AC is claiming to want to update to.

Perhaps use the uninstall tool from the support page and see if it's still flagged upon reinstall.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

View solution in original post

7 REPLIES 7

Silent_Scone
Super Moderator

Hi @Jonasen 

Is the Harpe plugged into via the USB and in USB Mode?

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

yes,the update require me plug in with both USB cable and 2.4G dongle 

What firmware version is the Harpe currently on?

Check on the device > firmware tab. 

Silent_Scone_0-1706254188273.png

 

If the Harpe is currently paired to an Omni Receiver, have you tried unpairing it and reattempting the update?

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

The current version is 7.00.03, Dongle version is 5.00.07, and I can’t unpairing it, if I did, I can’t connect to pc use 2.4G

image.jpg

Silent_Scone
Super Moderator

That would explain the error, as that's the current firmware and the one AC is claiming to want to update to.

Perhaps use the uninstall tool from the support page and see if it's still flagged upon reinstall.

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090

what is AC means ? and do I have to uninstall armary creat ? 

AC is Armoury Crate, yes. You can find the Uninstall Tool  on the motherboard support page or here 

13900KS / 8000 CAS36 / ROG APEX Z790 / ROG TUF RTX 4090