Hello Greg F
Thanks Nate: I saw your previous responses to users and have followed all the steps several times without success.
Most recent uninstall tool & reinstall produced Unexpected Error initially and directed to Uninstall Tool. Completed that w restart.
Mouse issues self rectified with Crate reinstall. Keyboard did not.
While attempting to regain full functionality of keyboard I encountered 2 problems:
1) Certain Armoury Crate features may be disabled because some Asus Application Services are not running. Code 2005
2) Same message with Code 2006
Keyboard Firmware 32.72.02 22/09/06
In Windows Device Manager I have odd looking entries and am considering uninstalling hardware from there and then reinstalling Falchion first in wired mode IF I CAN GET WINDOWS TO RECOGNIZE IT.
No registry changes made. Period. Screeners for info only.
******My currently installed version of Armoury Crate is 18.104.22.168. I believe that COULD be the version from BIOS auto-install but have uninstalled & reinstalled so many times I'm just not sure.
When I go to Armoury Crate Support at https://www.asus.com/supportonly/Armoury%20Crate/HelpDesk_Download/
it provides Version 3.2.3 as most current version for Win 11/64.
Do you know where I can find 5.3.2 ?
Attaching Hardware & Asus AC DL screeners. Appreciate your input.
In Armoury Crate my notifications indicate both Falchion keyboard AND Gladius mouse require firmware updates. Leaving the keyboard for now but when I go to update the mouse ArmCrate refreshes the hardware list & the mouse disappears from my hardware list.