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Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

EdwardQ
Level 10

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

97,485 Views
208 REPLIES 208

Hello,

Is the update available now?

when is the public release for the fix ....

It is supposed to be today (29-DEC-23) but nothing has been announced yet

The update is now live, please remember to reboot. 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

it will automatically get updated right? after the reboot or we have to do it ourselves cuz still i cannot find the new update in my AC

Thanks for giving us regular updates regarding the issue. Really appreciate it. Although, I wud like to point out that I do not see any new updates available in AC yet. I used the "Check for updates" option in "Update Center".  ASUS WDL HAL still shows as version 1.9.0.0.

Replying to my previous post where I said I did not receive any updates yet:

I have now received the new updates in AC after they went live. I have updated the ASUS WDL HAL to latest version. Hope the problems get resolved now.

18LGNDS_0-1703922271599.png

 

See this would be fine, but here is the kicker: because this isn’t working, my PC refuses to open ANYTHING, including a browser, to reinstall it. So i am kind of stuck in limbo

Can you restart in safe mode and do an uninstall?

Regards from Italy, i got this issue too and the solution proposed (i.e uninstall and then reinstall latest Armoury Crate version) doesn't work for me.

Randomly my system based on an Asus Strix X-570-F keep crashing wiht black screen and SSD led constantly blinking.

Immagine 2024-01-11 112100.png