Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

[EdwardQ]

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

[DrMartin40Madri]

After a CLEAN UNINSTALLATION using ACuninstall tool, booting and trying to reinstall until three times (i insist, always after a clean uninstallation-reboot following this thread ops advice)  the following : "AC full Instalation package (4 Gb offline first the 1.2.4.0 version and the last 1.3.3.1 version)" and "ArmouryCrateInstallTool (2 Mb v3.2.9.1)" i always got the same error ...

Well, I have SOLVED this problem. The "AacAmbientLighting.exe" installation package seems to be FAULTY when installing (and from "factory" since Nov 2023 😡😡).

FOLLOW Steps A) B) and C) for SOLVING IT:

A) Open Powershell (in administrator mode) and type this: 

Get-AppxPackage -Name ASUSAmbientHAL64*

B) Get the "PackageFamilyName" value in A) and Remove the Package typing:

Remove-AppxPackage -Package ASUSAmbientHAL64_<Version Full package name>

In my case: Remove -AppxPackage -Package ASUSAmbientHAL64_1.0.0.2_neutral_gsg7p0crx7n6a

C) Reboot

DON'T WORRY REMOVING THIS FAULTY PACKAGE, NOW MY ARMOURY CRATE IS FULLY UPDATED and WORKING PERFECT!!! with zero errors in event viewer.

For all who followed my posts in this thread will remember how i have avoid until today the spamming error in Windows Event Viewer without installing ASUS WDL HAL (installing the offline 4Gb 1.2.4.0 package and no updating it for not installing the ASUS WDL HAL).

But now recently the offline 4Gb package installer 1.2.4.0 cannot be installed in Windows 11 Pro 64 bits due to windows June 24 latest updates. Nevertheless, the offline package latest version 1.3.3.1 and the AcInstallTool can be installed fine but both installing automatically the nefarious ASUS WDL HAL (which is defective from Nov 2023 version 2.3.0.0 included) and its each second spamming Event Viewer error "ASUSAmbientHAL64_1.0.0.2_neutral_gsg7p0crx7n6a".

I HAVE SOLVED A PROBLEM FROM NOV 2023 LONG DEFINITELY!!!

[DrGenki]

This is the only working solution. Thank you kind gentleman. Nuke this package and all errors are gone. Kudos

[JohnPykett1999]

im not even sure what the hal is for

[DrMartin40Madri]

Thank you man. Im medical doctor not a programmer ... but i love puzzles and help people.

[fuggasus]

Hi, just created to this account just to say thank you for solving this! Also, as a bonus, I would like to inform the idisot at asus who approves software of this quality that I hatte what he did

[DrMartin40Madri]

Thank you so much bro!

[DrMartin40Madri]

@MasterC ... something to say?

[MasterC]

Hi, I see that you have resolved the issue. Do you have a different issue? 

[DrMartin40Madri]

No issues.

[HimadriDesai]

Hello Rog-Forum Community,

I can understand how frustrating it must be to experience crashes with the latest version of Armoury Crate, especially after it had been working so smoothly. It might be worth reaching out to Asus directly to report these issues—they could value the feedback from a long-time user like you. In the meantime, on a lighter note, have you thought about trying other software, such as the spotify lite mod? It could serve as a nice distraction while Armoury Crate’s bugs are being resolved.