Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

[EdwardQ]

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

[Picoooka]

After last update again AacAmbientLighting.exe error ‌‌😁 big joke ... definitely i will never again install AC.

[DrMartin40Madri]

Another crappy update of ASUS Windows Dynamic Lightning Plug-in (ASUS WDL HAL version 3.2.0.0 date 2024/05/08) with the same errors in Windows 11 Event Viewer (ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a spamming errors each f.cking second)

I had to make two clean uninstallation with ArmouryCrateUninstall tool reboot and install offline 1.2.4.0 AC Full version (from 2023 Q4 use internet wayback machine) and then update AC from Microsoft Store. The May version of Installer offline is 1.3.3.1 and is buggish with installation errors.

Install offline the 1.2.4.0 version (i have downladed in my hard drive) and update from Microsoft Store. Inside the app update each component EXCEPT ASUS Windows Dynamic Lightning Plug-in (ASUS WDL HAL version 3.2.0.0 date 2024/05/08).

All the updates after AC offline full installer version 1.2.4.0 version are pure buggish rubbish.

That's the way and the componentes that works with no windows event viewer errors

[fletchesus]

Sorry to hear this @DrMartin40Madri - have updated all components and havent yet seen the degradation we all saw Q4 of 2023. It may be just a matter of time, though.

[DrMartin40Madri]

1.2.4.0 AC Offline Full version is the last version that works with no errors.

The problem here is ASUS Windows Dynamic Lightning Plug-in (ASUS WDL HAL version 3.2.0.0 date 2024/05/08 and the previous Feb verion 2.1.0.0)

[fletchesus]

I am currently running ASUS WDL HAL version 3.2.0.0 date 2024/05/08 - but I dont seem to be getting errors. I've just checked Event Viewer and not seeing errors (yet). Will keep you posted if (when) they start.

[DrMartin40Madri]

My setup:

ROG STRIX X370-I + Ryzen 7 5700X + nVIDIA RTX4070 and Windows 11 Pro 64 bits full updated.

Enabled: Core isolation, TPM, UEFI Boot, Secure Boot, HVCI, BitLocker and ransomware protection on. 

I guess you have an Intel processor.

[fletchesus]

Yes Intel - Processor 12th Gen Intel(R) Core(TM) i5-12600K 3.70 GHz
Installed RAM 32.0 GB (31.7 GB usable)
System type 64-bit operating system, x64-based processor
Edition Windows 11 Pro Version 23H2
OS build 22631.3593
Below a sreen grab of current AC set up

Hope this assists.

[DrMartin40Madri]

Mmm it seems an AMD processor related problem.

I've updated with all those components that you showed in the pic with no errors except the infamous ASUS WDL HAL version 3.2.0.0. 

Installing ASUS WDL HAL version 3.2.0.0 the system works fine and the AC too but with spamming error messages in Event Viewer

[nicholasholmanz]

Hello Rog-Forum Community,

It sounds frustrating dealing with the crashes from Armoury Crate's latest version. I understand the annoyance when software doesn't work smoothly, especially after a period of stability. Have you considered reaching out to Asus directly to report these issues? They might appreciate your feedback as a long-time user. On a lighter note, have you tried exploring other software options like Spotify mod for PC? It could be a nice distraction while waiting for Armoury Crate's bugs to be sorted out....Well Said!

Best Regards!

[JohnPykett1999]

i honestly doubt asus will fix armory crate at this point, its been buggy since 2023 and im honestly glad i stopped using it since january.