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Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

EdwardQ
Level 10

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

1,329 Views
200 REPLIES 200

@DrMartin40Madri  - am getting a series of remote call procedure errors with full install package and failures, so have gone back to ArmouryCrateInstaller_3.2.9.1 - will give this a go without updating.

Try the 3,2 Gb Full Package 1.2.4.0 ... this is a oflline instalation without updates and ZERO PROBLEMS.

If you go to ArmouryCrateInstaller 3.2.9.1 you will receive the same errors again.

Airjockey
Level 8

Hay DaLMuTi Thanks for keeping me in your loop. I've been really pessimistic about reinstalling Armory Create. I really need the updates but thin I think of what new problems may come my way. The version of Armory Create hasn't changes since late 2023 its still Version 3.2.9.1,  I was looking at there fix log and I don't see anything new that was fixed recently unless I'm missing something so I'm not sure what to do. So your saying this whole HAL has been fixed ? I need to think about this ......

EdwardQ
Level 10

Does anyone reading this post have a Z13 or any Asus device that utilises the "GPU Switch Tray" app?

Airjockey
Level 8

v5.8.6.0 was released last week ? But  Nothing was changed, at least nothing that improved anything. 

v5.8.6.0 was released last week

Picoooka
Level 9

New AC version v5.8.6.0 works great without any errors first few days.

all updated on AC and i get the error still...

Specs:
Asus z790 hero bios:2301
corsair vengeance ddr5 2x16 6200 c36
I7-13700k
Corsair h170i elite lcd
Asus rog strix 4070 tis
Cooler master c700p

If you have uninstalled and reinstalled but still see an issue - please submit a form to report issues, thanks.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

working on the un/ install from your link. by the letter. ill get back if/ when i see some errors again.
after un/reinstall > restart > check updates update in AC> update the old ones > restart.
2 issues:
user login = the server is abnormal, please try again later. solved with new log in and use the same user.
ARMOURY CRATE 06.03.2024 12_12_20.jpeg
Getting the led on my Cool master c700p to pick up rgb from aura plugin 1.2.4.0 is a nogo... was working before un/reinstall. Setting in AC is set to aura. control board on my c700p reacts to MB setting .
did another restart after all was done.   
Log have been on all the time.

regarding the LM error... so far no error popping, and no event log after fix. 

Specs:
Asus z790 hero bios:2301
corsair vengeance ddr5 2x16 6200 c36
I7-13700k
Corsair h170i elite lcd
Asus rog strix 4070 tis
Cooler master c700p