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Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

EdwardQ
Level 10

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

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MegaMind616
Level 8

GHelper the best alternative to Amory crate. Light weight? Yes. Fan control? Yes. Lighting? Yes. Increased Performance? Yes. Driver updates? Yes. Also noticed one more thing. After I completely removed Armory Crate and installed GHelper, the performance in games have improved a lot compared to having the armory crate. This tool was recommended by another ASUS Rog user. Trust me, you won't regret getting this. 

https://github.com/seerge/g-helper



ADW
Level 8

Despite uninstalling aacAmbientHAL 2.0.0.0, I am having occasional slow downs at powerup, resulting in me being unable to enter my PIN to access the computer.  After getting in eventually, I noted that AsusSoftwareManager.exe had acquired 16350 handles.  The number of handles is not increasing, so I imagine this is a startup issue.  It appears to allow replacement of files using system privileges according to the NST Vulnerablity Database, presumably to update ASUS software from a non-privileged user account.  Maybe the removal of aacAmbientHAL is causing some issues with Armoury Crate software configuration.  I'm wondering what Fan control defaults to if I uninstall armoury crate.   I hope ASUS is working on a more stable version of AC, as the current situation is really disappointing.  I'd be happy with a simpler App that just allowed control of the fan modes and gpu modes.   

The default really depends on the motherboard you have, Just search your motherboard specs and the default will be listed. You should be able to see your defaults in bios. I removed Armory Create around Christmas and have had no issues with the water loop staying cooled. One thing I thought was interesting, is that Armory Create ran my fans and Aio pump at double the rpm that my motherboard does, not sure why. One thing for sure Armory Create continues to get worse every week and Asus could care less.....

johndoe1545
Level 8

my armoury crate just crashed and wouldnt detect anything, gpu, mobo, aura, whatever.

tried reinstalled, works fine, then happens again when updated to 5.7.9.0. but here the deal, i can't access mobo setting unless i update it, which render it crashes if i do so

What motherboard are you using?

B550A strix

I noted that it was fixed v5.7.9.1

But armoury crate wouldn't update to it even though it shows on update center

MegaMind616
Level 8

ATTENION FRIENDS!!!. Not sure you can see my comments, but I have the SOLUTION/ A PERMANENT FIX.  P.S. Armory crate is a bloatware, huge size on the SSD/HDD and performance is impacted while it runs in the background. The more we expect someone to fix this bloatware, the more we are wasting our time depending on a fix which is not going to happen anytime soon, and until one of their team reads the comments on this forum and decides to ask the development team to fix the bugs. 

Like a light in the darkness, I was given what I would consider the best solution ever. A gift. Its called "GHelper" and it runs well on my Asus RoG and Asus TuF. Its the best Alternative to Armory crate that's worth having. 

Like you all, I had numerous issues. The Event Viewer should issues with Asus lightening and Armory crate was crashing in between games. Temperature was not showing. GPU was on Power savings mode. The Keyboard lights were lost when I reinstalled it. I had to find a switch within the Armory crate settings to fix it and I have had enough with this bloatware and upon researching and speaking with other ASUS users, I stumbled upon GHelper. ( https://github.com/seerge/g-helper )

You will be surprised to learn this tool is small, but it has all the functions of the armory crate, some additional functions and the keyboard functions are in sync with the settings. You can switch the lighting mode, performance mode, turbo mode as you have been doing with Armory Crate. 


I have completely uninstalled the Armory crate using the normal windows uninstall method as the Armory Crate Uninstaller didn't remove all the files. I also had to remove some of the Armory crate files that were running on the background via the Task Manager, by opening that folder, ending all the Armory Crate background programs from running. Then I restarted my system and downloaded GHelper. As the user suggested, we can download the file, extract them into the C: Folder after creating a folder within called GHelper and ensuring that its set to run at start up.

This is the video I wanted to share with you all. This is not my channel. I am also a regular user like you all who had enough of Armory Crate bloatware.  Trust me, you won't be disappointed with this FIX / Solution. 

https://www.youtube.com/watch?v=6aVdwJKZSSc






00:00 Introduction 03:30 Installation 05:30 Basic Features 08:30 Battery Charge Limit 11:00 Extra Features 14:40 Fans and Power Tuning 18:45 Undervolting 23:00 Profiles 23:45 Custom Profiles 29:20 Ways G-Helper IMPROVES on Armoury Crate 30:40 XG Mobile Control 31:30 What You Might Still need ...

GHelper could be a "security breach". It is not developed by Asus and no digital signed. It is developed by an independent programmer. It accesses low-level processes on the motherboard.

"GHelper could be a "security breach". It is not developed by Asus and no digital signed. It is developed by an independent programmer. It accesses low-level processes on the motherboard."

It's less harmful to your system than ArmouryCrate could ever be. The best solution is to completely remove ArmouryCrate and reconsider paying 2k for a ROG 4090, $650 for a ROG z790 Hero, and $350 for a ROG Thor PSU like I did. I was an Asus loyalist for a very long time, but my continuing issues after purchasing their high-end products has really soured me. 

Despite the number of subredditers who continue to refer others to G-Helper, they are not privy to the caveats associated. First and foremost, potential hardware damage is possible due to its power management, G-Helper does not know the exact speifications of our gaming notebooks and their power modes - such as Turbo Mode, etc. As such, it could either provide insufficient power, or overload the CPU and GPU which can cause hardware damage over time. On top of that, maximum performance and hardware security could be compromised. While some people welcome the simplicity of the solution, users who recommend this software should make others aware of the potential dangers and install at their own risk.

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin