Faulting application AacAmbientLighting.exe and Armoury Crate v5.7.9

[EdwardQ]

I am a long time Asus lover, but my patience is severely being tested with Armoury Crate - after issues with earlier versions of Armoury Crate there was a period of stability, and with the latest version of Armoury Crate (v5.7.9.0) I am now getting intermittent crashes with the AacAmbientLighting.exe component on a Z13.

Asus - please bug test your applications!!!!!!!!!!! and better still - ASK users before updating their version of the application!!!!!

Error below - 

Faulting application name: AacAmbientLighting.exe, version: 1.2.0.0, time stamp: 0x64b073ea
Faulting module name: KERNELBASE.dll, version: 10.0.22621.2792, time stamp: 0x3091b6fb
Exception code: 0xe0434352
Fault offset: 0x000000000006567c
Faulting process ID: 0x0x2BB4
Faulting application start time: 0x0x1DA307AFE8E4158
Faulting application path: C:\Program Files\ASUS\AacAmbientHal\AacAmbientLighting.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report ID: 3aa451df-58da-48b5-a83c-ee1c661e7a5e
Faulting package full name: ASUSAmbientHAL64_1.0.0.2_neutral__gsg7p0crx7n6a
Faulting package-relative application ID: ASUSAmbientHAL64

[MasterC]

What methods have you tried to resolve the issue?

[aman20021_14]

yeah i uninstalled/reinstalled the software but still i'm facing the errors

[MasterC]

Should be impossible to have the same error if you have uninstalled and installed.

Please got to Settings>About>Service Version and click on Check, then copy & paste the info for me here.

[Rooke]

Since my PC is dependent on using FanExpert (and when it works it works very nicely, thank you), I couldn't uninstall Armoury Crate and instead renamed the AacAmbientLighting exe and dll to exe.bak and dll.bak, and rebooted.

That stopped all the problems I was having. 

When I see the update, I'll rename them back to exe and dll.

[Saviant0]

I know that the cause and the temp solution was already provided but I'll tell the issue I encountered so if someone is also having the same issue they can know why.

For some time now I was getting those random app crashes with "low memory" errors. Today I checked my task manager and LightingSerivce.exe created 1 million handles. It's not exactly the same issue but I'll still try reinstalling and see.

[Picoooka]

I had the same problem twice in the last three weeks "your device is running low on memory".

I hope the problem will be solved, otherwise i have no more patience for asus products because the last update also broke the scroll for chakram x origin.

[Saviant0]

It was solved in both of my devices with reinstalling (my laptop and desktop). The worst part of this issue is it's completely not visible unless you specially enable handles column in detailed tab of task manager. In HWInfo this usage is shown as "virtual memory". 

[aman20021_14]

u guys got this issue fixed in AC??....Today the patch should come as per the schedule

[LunarLoom]

Any updates? Last time I checked while writing this there has been no update in the Armory Crate update center? Anyone got one please mention here. Will it come today itself or should i reinstall as shown in the solution of this forum?

[aman20021_14]

same here no update