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Error code 502 with new Armoury Crate update!

DariusDavedane
Level 9
I copied the text from here: https://rog.asus.com/forum/showthread.php?130014-Error-code-502-with-new-Armoury-Crate-update!

Somebody moved my post there, but I don't have Zephyrus laptop, I have a desktop, so, THIS IS NOT A LAPTOP RELATED ISSUE.


Dear all and ASUS!

I am getting 502 error code when I forced to install your software. And I am not the only one, more and more people complaining about this error.

I tried everything, except Win reinstall, what I don't want to do.

I tried your uninstaller...no change.
Several reboots, switching off antivirus, runing everything in admin mode...no change.
Every driver/software is up to date and legal on my computer.

Please, if anybody knows the solution, (or an alternative software to replace this), don't hesitate to provide the information.

Thank you for your help!
11,692 Views
41 REPLIES 41

MasterC
Community Admin
Community Admin
Hey guys,
Please uninstall (must use our tool) and install again.
This time a new RLS V1.5.11.0 will be installed which should fix this error.
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

At home it does not want to install, It tells me that I have no internet, that means nothing to me because I am connected. I think maybe because I do not have the ASUS System Control Interface v3. How to do ?

I don't see it for my motherboard to the model on asus.com
But, I see it on several unofficial Asus sites, such as :

https://www.pcmatic.com/company/libraries/driver/detail.asp?driver=ASUS~System~Control~Interface~v3....

https://treexy.com/products/driver-fusion/database/system/asus/system-control-interface-v3/

I only take this one out, but is it fair to take it from this site ?
I want to avoid making a mistake and putting viruses.

I have this motherboard:
https://rog.asus.com/us/motherboards/rog-maximus/rog-maximus-xi-hero-model/helpdesk_download/
The Z390

I see it on the Asus support site, but I can't download it:
https://www.asus.com/support/FAQ/1047338/

dubignyp wrote:
At home it does not want to install, It tells me that I have no internet, that means nothing to me because I am connected. I think maybe because I do not have the ASUS System Control Interface v3. How to do ?

I don't see it for my motherboard to the model on asus.com
But, I see it on several unofficial Asus sites, such as :

https://www.pcmatic.com/company/libraries/driver/detail.asp?driver=ASUS~System~Control~Interface~v3....

https://treexy.com/products/driver-fusion/database/system/asus/system-control-interface-v3/

I only take this one out, but is it fair to take it from this site ?
I want to avoid making a mistake and putting viruses.

I have this motherboard:
https://rog.asus.com/us/motherboards/rog-maximus/rog-maximus-xi-hero-model/helpdesk_download/
The Z390

I see it on the Asus support site, but I can't download it:
https://www.asus.com/support/FAQ/1047338/



Cela fait 2 jours que je ne trouve pas de réponse pourquoi ARMORY ne veut pas s'installer, me disant que j'ai perdu la connexion Internet, (alors qu'il ne me dit rien puisque je suis connecté) ; donc, je viens d'installer AURA sans ARMORY. Je peux le faire pour ma carte mère et mon alimentation, mais pas pour ma carte graphique, donc ce n'est pas trop un problème.
J'ai pris la mise Ã* jour 1.07.79_V2.2.
https://www.asus.com/campaign/aura/nafr-ar/download.php

MasterC@ROG wrote:
Hey guys,
Please uninstall (must use our tool) and install again.
This time a new RLS V1.5.11.0 will be installed which should fix this error.


Hi,

I still got the 502 error after having uninstall with the proper asus tool, reboot and reinstall with the v3.2.2.3 provided in the main thread.

Same, I still have the 502 error with RLS V1.5.11.0.

Tried installing the latest 3.2.3.0 version but still facing the old Installation failed error code 502. Please report this issue and find the fix for it.

I tried the new installer. The 502 error code is disappeared, now i get error code 100! 😄 😄

I wonder if the 502 error code is due to .Net core 5.0.14 used by AC ?

Application: ACSetup.exe
CoreCLR Version: 5.0.1422.5710
.NET Version: 5.0.14
Description: The process was terminated due to an unhandled exception.
Exception Info: System.NullReferenceException: Object reference not set to an instance of an object.
at ACSetup.MainWindow.WriteCommand2RLS(String command) in D:\SourceCode\win32diagnostics\production_V5.2\Console\ACSetup\MainWindow.xaml.cs:line 420
at ACSetup.MainWindow.ProcessStreamPacket(AsusValueSet packet) in D:\SourceCode\win32diagnostics\production_V5.2\Console\ACSetup\MainWindow.xaml.cs:line 266
at System.Threading.Tasks.Task.<>c.b__140_1(Object state)
at System.Threading.QueueUserWorkItemCallbackDefaultContext.Execute()
at System.Threading.ThreadPoolWorkQueue.Dispatch()
at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()





Faulting application name: ACSetup.exe, version: 1.0.6.0, time stamp: 0x61732c02
Faulting module name: KERNELBASE.dll, version: 10.0.19041.1889, time stamp: 0xe9ede6d6
Exception code: 0xe0434352
Fault offset: 0x0000000000034fd9
Faulting process id: 0x2d48
Faulting application start time: 0x01d8b5630e2f0f2f
Faulting application path: C:\Users\Anthony\AppData\Local\Temp\ACFL\ACSetup\ACSetup.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: b9ddb8ee-45ca-469a-ad23-b57735337562
Faulting package full name:
Faulting package-relative application ID:






It's marked as "end of life" officially, and AC should be using 6.0 instead : https://versionsof.net/core/

Error code 502 is appeared here again after retrying the installation from error code 100.





roger123 wrote:
I wonder if the 502 error code is due to .Net core 5.0.14 used by AC ?








It's marked as "end of life" officially, and AC should be using 6.0 instead : https://versionsof.net/core/

And yes, this is clearly a buggy software, this is tipically a .NET exception. I can't believe that Asus can't debug step by step the installer/rog services etc.