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Chakram X Origin will not show up on Armoury Crate under Devices

Kefka
Level 7

I just bought a Chakram X Origin. It is my only Armoury Crate compatible device that I have currently connected to my computer. It shows up in the "Aura Sync" tab but will not show up in the "Devices" tab so I cannot program macros for the "11 programmable" buttons. All programs, software and hardware are up to date. I have searched forums and cannot figure out how to get this to work. I have uninstalled Armoury Crate a couple of times and reinstalled everything. Restarted my computer several times to no avail. Please help. 

EDIT: after contacting ASUS support they sent me an uninstaller tool that somehow worked better than me uninstalling the program before. I reinstalled after using that tool and all features seem to be working as intended. 

the computer knows it connectsthe computer knows it connectsArmoury Crate knows it is thereArmoury Crate knows it is therecannot programcannot programup to dateup to datethe computer knows it connectsthe computer knows it connects

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