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Can't update the Armoury Crate

krischan828003
Level 7

It keeps showing unable to connect to the internet but I checked my firewall it should be work. I have tried to turned off my router and turn on again but it still not working. And I have already reinstall the AC. 螢幕擷取畫面 (69).png

45,783 Views
156 REPLIES 156

dragoonx007
Level 9

i am having the same problem but it a different error then that. but Bitdefender has never had a problem with asus so idk what going onCapture.PNG

Mine is the same error code as yours.

well my G713QR has the same error and the same problem so it not just my Z390-E motherboard

Same error as dragoonx007.

Marcus_NC
Level 7

Hey..  I was able to fix this same issue today by  using the removal tool for AC to uninstall and then downloading the latest version of AC from the AC site and all the other updates worked fine after.

inge70
Level 11

same problem here.

inge70_0-1712205787889.png

 

The update cannot be installed even though there is a stable internet connection. There's never been anything like this before.

But Asus really screwed something up.

I will not uninstall ArmoryCrate to get the update and fix this error, which is obviously Asus' fault.

Addendum:

The latest Armory Crate updates were rolled out via the Windows Store. And now they come back directly through the program?

Someone should understand that. Especially since Armory Crate can no longer be found in the Windows Store.
I think the problem is that we can't update it because it was originally updated via the Windows Store and now directly from the program.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

Simbiat
Level 9

Have the same thing. I agree that resetting motherboard to fix this, as was suggested early in the thread is not appropriate solution (and probably has no relevance even). Reinstalling the app is also a crappy solution, because... Why would anyone even bother with that, if the person is not a tinkerer? But the likelihood of this being fixed by ASUS is abysmally small.

inge70
Level 11

AmouryCrate 5.8.9.0 works and is usable.
Only the current update cannot be installed (for whatever reason), as can be seen from the posts.

The fact is, Asus has messed up here and I don't see why we users should have to pay for it by uninstalling and reinstalling everything, etc. (especially since many users would then have to make various settings again)
Crap was programmed here and Asus should fix it.
ArmoryCrate has full internet access for me. I was able to check this by simply installing one of the utilities offered, because it worked.
Checking for updates also works with ArmoryCrate, but installing version 5.8.9.5 doesn't work.

So ArmoryCrate's updater is simply faulty because it spits out this message.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

TheChosenOneOn
Level 7

So uhh... I can't get the newest update to my ArmoryCrate or can I? Cuz if yes i wanna know how (please tell me in better way im not very much in this stuff so i dont know what i should do) but i need it explained more easily understandable so i dont accidentaly destroy my pc.

Also yeah my error code was 0x800421F7 if you need to know.

The_Senser
Level 7

Same here. Windows 10 updated the App, and then there were driver updates in Armoury Crate, but when I try and update I get the same error as you do.