cancel
Showing results for 
Search instead for 
Did you mean: 

[BUG] ArmouryCrate.Service 6.1.11.0 crashes every time I boot

hexaae
Level 14

Before this night Armoury Crate upgrade my system was flawless without crashes.

After Armoury Crate 6.1.13.0 upgrade last night it now crashes EVERY time at boot:

 

Nome applicazione con errore: ArmouryCrate.Service.exe, versione: 6.1.11.0, timestamp: 0x6789b1c1
Nome modulo non valido: ArmouryCrate.Service.exe, versione: 6.1.11.0, timestamp: 0x6789b1c1
Codice eccezione: 0xc0000005
Offset errore: 0x0000000000019aa5
Id di processo in errore: 0x1654
Ora di avvio dell'applicazione in errore: 0x1DB82BFA070BE2E
Percorso dell'applicazione in errore: C:\Program Files\ASUS\Armoury Crate Service\ArmouryCrate.Service.exe
Percorso del modulo in errore: C:\Program Files\ASUS\Armoury Crate Service\ArmouryCrate.Service.exe
Id di rapporto: b3afd1c1-5131-4cf0-8af6-f4dafaeb38ca
Nome completo del pacchetto guasto: 
ID applicativo relativo al pacchetto guasto: 

 

hexaae_0-1739964092695.png

 

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.
273 Views
2 REPLIES 2

hexaae
Level 14

WinDbg response:

0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************


KEY_VALUES_STRING: 1

    Key  : AV.Fault
    Value: Read

    Key  : Analysis.CPU.mSec
    Value: 250

    Key  : Analysis.Elapsed.mSec
    Value: 400

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 1

    Key  : Analysis.Init.CPU.mSec
    Value: 109

    Key  : Analysis.Init.Elapsed.mSec
    Value: 8780

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 106

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Failure.Bucket
    Value: NULL_CLASS_PTR_READ_c0000005_ArmouryCrate.Service.exe!Unknown

    Key  : Failure.Hash
    Value: {99d13c53-bfbc-d67a-2f94-9342bce4f033}

    Key  : Timeline.OS.Boot.DeltaSec
    Value: 17

    Key  : Timeline.Process.Start.DeltaSec
    Value: 3

    Key  : WER.OS.Branch
    Value: ge_release

    Key  : WER.OS.Version
    Value: 10.0.26100.1

    Key  : WER.Process.Version
    Value: 6.1.11.0


FILE_IN_CAB:  ArmouryCrate.Service.exe.5808.dmp

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

CONTEXT:  (.ecxr)
rax=0000000000000000 rbx=00007ff7d0cbb620 rcx=00000000000008d0
rdx=00000000000002b1 rsi=0000000000000005 rdi=0000002b6435f900
rip=00007ff7d0cb9aa5 rsp=0000002b6435f5e0 rbp=0000000000000001
 r8=0000000000000005  r9=0000000000000001 r10=0000000000000059
r11=00000000c0000008 r12=00000000000004d3 r13=00000000000038f2
r14=0000000000000000 r15=000001579c2cf9b8
iopl=0         nv up ei pl nz na pe nc
cs=0033  ss=002b  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
ArmouryCrate_Service+0x19aa5:
00007ff7`d0cb9aa5 488b01          mov     rax,qword ptr [rcx] ds:00000000`000008d0=????????????????
Resetting default scope

EXCEPTION_RECORD:  (.exr -1)
ExceptionAddress: 00007ff7d0cb9aa5 (ArmouryCrate_Service+0x0000000000019aa5)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 00000000000008d0
Attempt to read from address 00000000000008d0

PROCESS_NAME:  ArmouryCrate.Service.exe

READ_ADDRESS:  00000000000008d0 

ERROR_CODE: (NTSTATUS) 0xc0000005 - L'istruzione a 0x%p ha fatto riferimento alla memoria a 0x%p. La memoria non poteva essere %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  00000000000008d0

STACK_TEXT:  
0000002b`6435f5e0 00007ff7`d0cbbb7b     : 00007ff7`d0cbb620 0000002b`6435f780 00000000`00000000 00000157`9c2a3cb0 : ArmouryCrate_Service+0x19aa5
0000002b`6435f610 00007ff7`d0cbb689     : 0000002b`6435f900 00000000`00000250 00000000`00000000 000049af`ee7f13ce : ArmouryCrate_Service+0x1bb7b
0000002b`6435f650 00007ffc`7806eaa1     : 00007ff7`d0cbb620 00007ff7`d0cbb620 00007ff7`d0ca0000 00000000`00000000 : ArmouryCrate_Service+0x1b689
0000002b`6435f680 00007ffc`7806cc2a     : 00000000`00000001 00000000`00000001 00000000`00000000 00000157`9c2b1b00 : sechost!ScDispatcherLoop+0x401
0000002b`6435f820 00007ff7`d0cbd610     : 00000000`00000000 00000157`9c2cf3f0 0000002b`6435f950 00000000`0000000a : sechost!StartServiceCtrlDispatcherW+0xea
0000002b`6435f850 00007ff7`d0cd6362     : 00000000`00000000 00000000`00000000 00000000`0000000a 00000000`00000000 : ArmouryCrate_Service+0x1d610
0000002b`6435fc20 00007ffc`77ece8d7     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ArmouryCrate_Service!SetLogger+0x16352
0000002b`6435fc60 00007ffc`79d9bf2c     : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17
0000002b`6435fc90 00000000`00000000     : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c


STACK_COMMAND:  ~0s; .ecxr ; kb

SYMBOL_NAME:  ArmouryCrate_Service+19aa5

MODULE_NAME: ArmouryCrate_Service

IMAGE_NAME:  ArmouryCrate.Service.exe

FAILURE_BUCKET_ID:  NULL_CLASS_PTR_READ_c0000005_ArmouryCrate.Service.exe!Unknown

OS_VERSION:  10.0.26100.1

BUILDLAB_STR:  ge_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

IMAGE_VERSION:  6.1.11.0

FAILURE_ID_HASH:  {99d13c53-bfbc-d67a-2f94-9342bce4f033}

Followup:     MachineOwner
---------
// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.

hexaae
Level 14

Rolled back to a Restore Point I did just before updating AC 5.9.13.0 --> 6.1.13.0.

AC 5.9.13.0 works perfectly fine on G834JY. No crashes, no big bugs, everything works as expected included bells & whistles like Audio Noise AI Cancelling and other extra features. All problems of 6.1.13.0 removed. 

// ASUS SCAR18 G834JY, i9-13980HX, 4090 laptop 256bit 16GB, 32GB 5600MHz RAM, 18'' 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34'' Monitor with Freesync, NVMe, 8BitDo Arcade Stick, Vader 4 Pro controller, ROG Strix Carry mouse.