02-19-2025 03:22 AM
Before this night Armoury Crate upgrade my system was flawless without crashes.
After Armoury Crate 6.1.13.0 upgrade last night it now crashes EVERY time at boot:
Nome applicazione con errore: ArmouryCrate.Service.exe, versione: 6.1.11.0, timestamp: 0x6789b1c1
Nome modulo non valido: ArmouryCrate.Service.exe, versione: 6.1.11.0, timestamp: 0x6789b1c1
Codice eccezione: 0xc0000005
Offset errore: 0x0000000000019aa5
Id di processo in errore: 0x1654
Ora di avvio dell'applicazione in errore: 0x1DB82BFA070BE2E
Percorso dell'applicazione in errore: C:\Program Files\ASUS\Armoury Crate Service\ArmouryCrate.Service.exe
Percorso del modulo in errore: C:\Program Files\ASUS\Armoury Crate Service\ArmouryCrate.Service.exe
Id di rapporto: b3afd1c1-5131-4cf0-8af6-f4dafaeb38ca
Nome completo del pacchetto guasto:
ID applicativo relativo al pacchetto guasto:
02-19-2025 03:41 AM
WinDbg response:
0:000> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Read
Key : Analysis.CPU.mSec
Value: 250
Key : Analysis.Elapsed.mSec
Value: 400
Key : Analysis.IO.Other.Mb
Value: 0
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 1
Key : Analysis.Init.CPU.mSec
Value: 109
Key : Analysis.Init.Elapsed.mSec
Value: 8780
Key : Analysis.Memory.CommitPeak.Mb
Value: 106
Key : Analysis.Version.DbgEng
Value: 10.0.27725.1000
Key : Analysis.Version.Description
Value: 10.2408.27.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2408.27.1
Key : Failure.Bucket
Value: NULL_CLASS_PTR_READ_c0000005_ArmouryCrate.Service.exe!Unknown
Key : Failure.Hash
Value: {99d13c53-bfbc-d67a-2f94-9342bce4f033}
Key : Timeline.OS.Boot.DeltaSec
Value: 17
Key : Timeline.Process.Start.DeltaSec
Value: 3
Key : WER.OS.Branch
Value: ge_release
Key : WER.OS.Version
Value: 10.0.26100.1
Key : WER.Process.Version
Value: 6.1.11.0
FILE_IN_CAB: ArmouryCrate.Service.exe.5808.dmp
NTGLOBALFLAG: 0
APPLICATION_VERIFIER_FLAGS: 0
CONTEXT: (.ecxr)
rax=0000000000000000 rbx=00007ff7d0cbb620 rcx=00000000000008d0
rdx=00000000000002b1 rsi=0000000000000005 rdi=0000002b6435f900
rip=00007ff7d0cb9aa5 rsp=0000002b6435f5e0 rbp=0000000000000001
r8=0000000000000005 r9=0000000000000001 r10=0000000000000059
r11=00000000c0000008 r12=00000000000004d3 r13=00000000000038f2
r14=0000000000000000 r15=000001579c2cf9b8
iopl=0 nv up ei pl nz na pe nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202
ArmouryCrate_Service+0x19aa5:
00007ff7`d0cb9aa5 488b01 mov rax,qword ptr [rcx] ds:00000000`000008d0=????????????????
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff7d0cb9aa5 (ArmouryCrate_Service+0x0000000000019aa5)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 00000000000008d0
Attempt to read from address 00000000000008d0
PROCESS_NAME: ArmouryCrate.Service.exe
READ_ADDRESS: 00000000000008d0
ERROR_CODE: (NTSTATUS) 0xc0000005 - L'istruzione a 0x%p ha fatto riferimento alla memoria a 0x%p. La memoria non poteva essere %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000000
EXCEPTION_PARAMETER2: 00000000000008d0
STACK_TEXT:
0000002b`6435f5e0 00007ff7`d0cbbb7b : 00007ff7`d0cbb620 0000002b`6435f780 00000000`00000000 00000157`9c2a3cb0 : ArmouryCrate_Service+0x19aa5
0000002b`6435f610 00007ff7`d0cbb689 : 0000002b`6435f900 00000000`00000250 00000000`00000000 000049af`ee7f13ce : ArmouryCrate_Service+0x1bb7b
0000002b`6435f650 00007ffc`7806eaa1 : 00007ff7`d0cbb620 00007ff7`d0cbb620 00007ff7`d0ca0000 00000000`00000000 : ArmouryCrate_Service+0x1b689
0000002b`6435f680 00007ffc`7806cc2a : 00000000`00000001 00000000`00000001 00000000`00000000 00000157`9c2b1b00 : sechost!ScDispatcherLoop+0x401
0000002b`6435f820 00007ff7`d0cbd610 : 00000000`00000000 00000157`9c2cf3f0 0000002b`6435f950 00000000`0000000a : sechost!StartServiceCtrlDispatcherW+0xea
0000002b`6435f850 00007ff7`d0cd6362 : 00000000`00000000 00000000`00000000 00000000`0000000a 00000000`00000000 : ArmouryCrate_Service+0x1d610
0000002b`6435fc20 00007ffc`77ece8d7 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ArmouryCrate_Service!SetLogger+0x16352
0000002b`6435fc60 00007ffc`79d9bf2c : 00000000`00000000 00000000`00000000 000004f0`fffffb30 000004d0`fffffb30 : kernel32!BaseThreadInitThunk+0x17
0000002b`6435fc90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x2c
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: ArmouryCrate_Service+19aa5
MODULE_NAME: ArmouryCrate_Service
IMAGE_NAME: ArmouryCrate.Service.exe
FAILURE_BUCKET_ID: NULL_CLASS_PTR_READ_c0000005_ArmouryCrate.Service.exe!Unknown
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 6.1.11.0
FAILURE_ID_HASH: {99d13c53-bfbc-d67a-2f94-9342bce4f033}
Followup: MachineOwner
---------
02-19-2025 06:06 AM
Rolled back to a Restore Point I did just before updating AC 5.9.13.0 --> 6.1.13.0.
AC 5.9.13.0 works perfectly fine on G834JY. No crashes, no big bugs, everything works as expected included bells & whistles like Audio Noise AI Cancelling and other extra features. All problems of 6.1.13.0 removed.