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Balteus Qi issue after hallowen update

emkdrl07
Level 10

After the last Halloween update, I cannot access the Balteus Qi control panel from Armory crate. I created the record log entry. There is also a video about the problem. I tried everything, I uninstalled Armory Crate and reinstalled it, nothing changed.

Asus makes great hardware but the software is truly terrible. I made all my hardware ASUS to control it all with a single program. I installed Armory Crate and but Asus manages to break something with every update, congratulations. 

Please help and take these into consideration in the new version of Armory Crate.

Have a nice day.

 

My System Information:

OS: Windows 11 x64 (22H2)

MB: ASUS ROG Crosshair X670E Hero

CPU: AMD Ryzen 5 7600X

GPU: ASUS TUF 4070 Ti

Liquid Cooler: ASUS ROG Ryujin III 360mm ARGB

Mousepad: ASUS ROG Balteus Qi

Mouse: ASUS ROG Chakram X

Keyboard: ASUS ROG Claymore II

Memory: G.SKILL Trident Z5 Neo RGB DDR5-6000 CL36-36-36-96 1.35V 32GB (2x16GB)

Case: ASUS ROG Strix Helios

711 Views
2 ACCEPTED SOLUTIONS

Accepted Solutions

blackwrist
Level 7

Everyone who's affected, go check for Armoury Crate updates. There's an update for Balteus Qi (MSP plugin + HTML) available today.

Now product page works as it should

View solution in original post

MasterC
Community Admin
Community Admin

Check for this following update and install.
image.png

Then check the device page.

image.png

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

View solution in original post

7 REPLIES 7

blackwrist
Level 7

got exactly the same issue (on almost the same hardware). right after the same update

(Ryujin control page became not functional, too, but started working after Armoury Crate clean reinstall)

would love to see smth on topic from the Asus team, plz.

upd: guess, it may somehow be connected to regional settings (as my OS regional settings are non-English, too). Dots instead of commas, commas instead of spaces in numbers, m/d instead of d/m in dates & so on... quite a common case ))

nbelancic_
Level 9

Same issue here. Balteus page is broken!!!!

LW
Level 7

Balteus page is broken!!!!

blackwrist
Level 7

Everyone who's affected, go check for Armoury Crate updates. There's an update for Balteus Qi (MSP plugin + HTML) available today.

Now product page works as it should

MasterC
Community Admin
Community Admin

Check for this following update and install.
image.png

Then check the device page.

image.png

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

everything worked thanks

emkdrl07
Level 10

Yes, my problem fixed with new Balteus Qi update, thanks.