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Aura sync failing

qershh
Level 8

I need help, I have a problem like this but it only appears to affect my motherboard when I boot up. Every time I boot or Reebot my motherboard loss the sync of the armoury crate it only affect my motherboard. I have a 4080s and it saves the color that I select after a reboot. It’s a dark hero z790. I am on windows 11 pro. Already reinstall armoury crate like 3 times and still doing the same thing.

the graphics maintain the aura config. the mother initially sync like 5 sec but then fails, i have to enter armoury crate and config again the color that i want i a similar problem like this but it only happens with my mother. IMG_3841.pnglike this. i put it red and then changes to rainbow againlike this. i put it red and then changes to rainbow again

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1 ACCEPTED SOLUTION

Accepted Solutions

Hi Nate, I have good news. 

After the update my motherboard is syncing and working with aura sync when i reboot and fresh boot. Thank You so much for being so attentive, responsive, patient and helpful! thanks to asus to for keeping a eye on their users to. Captura de pantalla 2024-10-15 154828.png

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17 REPLIES 17

dennys2009
Level 11

Hi! How do you uninstall Armoury Crate before reinstalling? Through the Windows application or using the Armoury Crate Uninstall Tool?

Both, through windows and AC unistall tool. Should i try AC Uninstall Again?

 

I rechecked and the uninstall app wont do anything. i set to start de uninstall process and do nothing. Is something wrong? the official uninstall app work?

Nate152
Moderator

Okay so i reinstall all and doing the same thing i dont know what causing this. One thing that i notice is that when i reinstall the ac app the GPU and the mother both incitally start with rainbow Rgb. Then i changed it to the color i want in Aura Sync so far so well. but then i noticed that the option SELECT ALL it wont let me apply it. until i reboot the pc and then appears checked this option. when i reboot aura sync does not work i have to enter manually to devices asus z790 dark hero and change the rgbs manually. dont let me do it in the aura sync config. when i finish to do this. i reboot the pc. the mother appear with the config that i want. and then like 5 second desconfigured again.

I thought that was the icue app ot the wallpaper engine but i uninstall this apps to try again this hole process and still doing the same thing.

i dont know whats happening im sorry im new to this pc world, i hope this is a ac fail becouse if it not i will not know what to do. 

Nate152
Moderator

Try turning off windows dynamic lighting and move Armoury Crate to the top of the Background light control list.

 

Dynamic Lighting.png

 

 

 

 

It keeps doing the same thing, am i the only one with this problem? i think is something about the new update of the AC app. Ive got this pc for like 3 months. it never happened this. it began started when i update aura sync. Thank you so much for trying to helping me any new things i would be glad to keep trying. is there a bios config for aura sync? let me know pls 

Nate152
Moderator

After trying it, it's doing it for me too. I'll report it to the ASUS Tech Team.

Even though the checkmark disappears from the "Select all" box, the devices stay checked and synced.  Instead of checking the "Select all" box, you can check each box individually. 

If your device supports windows dynamic lighting, you will have to turn on windows dynamic lighting to be able to check the box in Armoury Crate.

Mine stays synced from a cold boot and restarts.

Select all.png

 

Honestly, I wish Microsoft would have kept their nose out of the lighting. Because, all windows dynamic lighting does for me is interfere with Armoury Crate.

 

 

 

 

 

Okay so check this out. after trynig this. sometime the motherboard losses its config and start doing rainbow again.

How do i know if i have to keep Windows Dynamic Lightning On or Off?