cancel
Showing results for 
Search instead for 
Did you mean: 

ASUS HAL Not Updating

frostwalrus
Level 7

When trying to update armoury crate Asus HAL Central I get this error, I'm missing the file 'AacSetup' where the location is C:\ProgramData\Package Cache\{9AFE5429-866B-457D-A864-80BCF7672EE8}v1.1.18\ it seems that MalwareBytes detected this a virus, can someone please share the missing file? I don't want to go through all the process of uninstall and install all over again, I appreciate in advance the support 

Screenshot 2023-11-15 202031.png

800 Views
5 REPLIES 5

MasterC
Community Admin
Community Admin

Were any files deleted manually? 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

frostwalrus
Level 7

yes, the files got removed by antivirus because it was detected as a virus. 

Which antivirus program quarantined/deleted it?

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

inge70
Level 11

Which virus program detected this?

It was a false/positive message and caused you to dismantle Armory Crate.
You will certainly find corresponding messages in the event viewer and in the reliability history that services are no longer running or are no longer available.
Reinstall Armory Crate or repair the installation and the update should work again.

Intel Core i7 13700K / AiO Fractal Design Lumen S36 v2 RGB / Asus Rog Strix Z790-F Gaming WIFI / Corsair Dominator Platinum DDR5-5600 64GB (4x 16GB) / Asus TUF RTX 4070 ti OC / 4x Samsung 980 pro 1TB / Seasonic Prime GX 850 W Gold / Fractal Design Meshify 2 Lite RGB Black TG Light Tint / Monitor AOC Q27G2S/EU (WQHD)

Hello all, I uninstalled and reinstalled but still again it's getting stuck it is asking for the AacSetup.msi C:\ProgramData\Package Cache\{9AFE5429-866B-457D-A864-80BCF7672EE8}v1.1.18\ and I can't move on. ASUS HAL is the only one that can't install/update