ASUS Armoury Crate will not update ROGLiveService 3.1.16.0 0x80072EE2

[brentmodesitt]

ASUS Armoury Crate will not update ROGLiveService 3.1.16.0 0x80072EE2

I get the error: Unable to connect to the Internet. If you use a firewall, please whitelist AsusUpdate.exe. (0x80072EE2)

I added AsusUpdate.exe to the Windows firewall, but it did not help.  Then, I disabled both the Windows 11 firewall and Webroot SecureAnywhere firewall, but ROGLIveService still gets that update error.

[brentmodesitt]

[luuuke]

I am reproducing the same error as Brent, also after disabling all firewalls

[luuuke]

Looks like this has happened before, a year ago.  The issue resolved itself after something else updated: https://rog-forum.asus.com/t5/armoury-crate/error-updating-armoury-crate-unable-to-connect-to-the-in...

@Armoury team, it would be great to get to the bottom of this recurring bug, or add tests that block this from being released, whatever the cause is

[Breakerzeus]

Also had the same issue. Found another thread about this: https://rog-forum.asus.com/t5/armoury-crate/cannot-update-the-armouary-crate/td-p/1109518

But I solved it by doing what the error message states: I added the AsusUpdate.exe to the whitelist.

1) goto firewall settings of windows
2) Allow an app through firewall
3) choose app --> your asus folder and the AsusUpdate.exe location; e.g. C:\Program Files (x86)\ASUS\Update\AsusUpdate.exe
4) save (don't forget to tick the checkbox for public!)
5) try update again

[brentmodesitt · Accepted solution]

I had disabled all firewalls before and the ASUS software failed to update.  When my computer started up today, it asked me about the Windows 11 Firewall for Armoury Crate today.  I added the private box.  Then I saved it.  I went into ASUS Armoury Crate, selected the update again, and this time it worked.  Possibly ASUS did something to fix it on their server end.