Asus Armoury Crate and Aura not showing G Skill Trident Z RGB RAM

[Jordy_Rowaan]

1. The device page isn't showing in both applications my G Skill Trident Z RGB RAM
2. PC, custom build
3. Aura Sync products - G Skill Trident Z RGB RAM & Fractal Design Celcius S24+ Prisma
4. 3rd-party peripheral, audio, or lighting software - EVGA Precision X for my GPU
5. Wired / wireless connection - Wired for RAM and Cooler
6. Reinstalled Windows? Yesterday did a clean install because W11 was not working properly
7. Windows version & build - 21H2 / 19044.1466
8. Previous version of firmware or software that worked as expected - Idc the version but was fine under W10 and W11 installation before.
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics

Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.3.10.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS HAL 1.2.8.0
Aura Kit 20200317
Device Kit 2.1.2.3

I've spoken with MrAgapiGC(CarlosDeBernard) from the ASUS ROG Dicsord and tried the follwoing:
- Disable fast boot and sleep in W10
- Deleted LastProfile.xml under C:\Program Files (x86)\LightningService
- Hold SHIFT while shutdown PC
- Pulled the power cable
- Switched off PSU
- Reseated my RAM (same stick in same slot)
- Waited for 20+ minutes
- Plugged power back in.
- Switched PUS and PSU on.
- Tried to see RAM again in Armoury Crate, but not showing up.
- Enabled login and rebooted again.

See screenshots:


Log will be sent by PM.

[MarcioTB]

cekeu wrote:
After installing Trident Z Lighting Control Open Task Manager > Startup and disable Trident Z Lighting Control on startup
You should be able to keep Aura's RGB settings

Didn't work here! 😞

[cekeu]

After installing Trident Z Lighting Control Open Task Manager > Startup and disable Trident Z Lighting Control on startup
You should be able to keep Aura's RGB settings

[MarcioTB]

Today ASUS Central HAL was updated and G.Skill memos are syncing again! Cheers!!!

[leviathan1]

I have G.Skill Trident Z Neo memory and mine is not showing up. I tried the resync and that still did not fix it. I have updated to the latest HAL as well. I'm on a prime x-570 PRO!

[Jaydee96]

same issue with Kingston Fury Beast RGB DDR5 on ASUS TUF B650 PLUS WIFI motherboard, please fix it ASUS

[RockyBari]

1 - Uninstall Armoury Crate using the "Armoury Crate Uninstall Tool" and restart the PC.

2 - If "Trident Z Lighting Control" is installed, uninstall it and reboot the PC.

3 - Install "Armoury Crate" and reboot the PC.

4 - Install "Trident Z Lighting Control". Disable startup when installing. Restart the PC.

This fixed it for me.