cancel
Showing results for 
Search instead for 
Did you mean: 

Asus Armoury Crate and Aura not showing G Skill Trident Z RGB RAM

Jordy_Rowaan
Level 7
1. The device page isn't showing in both applications my G Skill Trident Z RGB RAM
2. PC, custom build
3. Aura Sync products - G Skill Trident Z RGB RAM & Fractal Design Celcius S24+ Prisma
4. 3rd-party peripheral, audio, or lighting software - EVGA Precision X for my GPU
5. Wired / wireless connection - Wired for RAM and Cooler
6. Reinstalled Windows? Yesterday did a clean install because W11 was not working properly
7. Windows version & build - 21H2 / 19044.1466
8. Previous version of firmware or software that worked as expected - Idc the version but was fine under W10 and W11 installation before.
9. Any screenshots of the issue
10. Use our log collection function: Settings=>About=>App diagnostics

Item Version
---- -------
Armoury Crate UWP App 5.0.11.0
ROG Live Service 1.3.10.0
AURA Service (Lighting Service) 3.05.29
Armoury Crate lite service 5.0.8
ASUS HAL 1.2.8.0
Aura Kit 20200317
Device Kit 2.1.2.3

I've spoken with MrAgapiGC(CarlosDeBernard) from the ASUS ROG Dicsord and tried the follwoing:
- Disable fast boot and sleep in W10
- Deleted LastProfile.xml under C:\Program Files (x86)\LightningService
- Hold SHIFT while shutdown PC
- Pulled the power cable
- Switched off PSU
- Reseated my RAM (same stick in same slot)
- Waited for 20+ minutes
- Plugged power back in.
- Switched PUS and PSU on.
- Tried to see RAM again in Armoury Crate, but not showing up.
- Enabled login and rebooted again.

See screenshots:
9190591906

Log will be sent by PM.
2,530 Views
25 REPLIES 25

Same with TeamGroup T-Force RAM

MarcioTB
Level 9
Same issue here and I have made many posts about it! After the last couple updates G.Skills disappeared. Always worked fine!
Others guys here with the same problem!

ASUS! PLEASE FIX IT!!!!!!

EDvI3_7R
Level 8
Just started having this issue last week after reinstalling Armoury Crate because it stopped recognizing my EK Elite AIO. The reinstall fixed that issue but now it doesn't recognize my Trident Z Neo ram kit. I have a Dark Hero motherboard and I tried Trident Z Lighting Control. While Aura Sync sees the ram kit, Trident Z Lighting Control overrides the RGB settings I want to set in Aura Sync. Any advice?

EDvI3.7R wrote:
Just started having this issue last week after reinstalling Armoury Crate because it stopped recognizing my EK Elite AIO. The reinstall fixed that issue but now it doesn't recognize my Trident Z Neo ram kit. I have a Dark Hero motherboard and I tried Trident Z Lighting Control. While Aura Sync sees the ram kit, Trident Z Lighting Control overrides the RGB settings I want to set in Aura Sync. Any advice?


Same problem here... worked fine for years and after last two updates, G.Skill memory is no longer recognized. I already sent ticket but seems that nobody is taking care of this issue that affects lot of users

MarcioTB wrote:
Same problem here... worked fine for years and after last two updates, G.Skill memory is no longer recognized. I already sent ticket but seems that nobody is taking care of this issue that affects lot of users


I get to its not a catastrophic issue but its still a very annoying.

EDvI3.7R wrote:
I get to its not a catastrophic issue but its still a very annoying.

Yes, very annoying... and was working fine until last updates...it's only rolling back something

EDvI3.7R wrote:
Just started having this issue last week after reinstalling Armoury Crate because it stopped recognizing my EK Elite AIO. The reinstall fixed that issue but now it doesn't recognize my Trident Z Neo ram kit. I have a Dark Hero motherboard and I tried Trident Z Lighting Control. While Aura Sync sees the ram kit, Trident Z Lighting Control overrides the RGB settings I want to set in Aura Sync. Any advice?


After installing Trident Z Lighting Control Open Task Manager > Startup and disable Trident Z Lighting Control on startup
You should be able to keep Aura's RGB settings

cekeu wrote:
After installing Trident Z Lighting Control Open Task Manager > Startup and disable Trident Z Lighting Control on startup
You should be able to keep Aura's RGB settings


Thank you, I'll try this. Do I need to change any settings in Trident Z Lighting Control?

EDvI3.7R wrote:
Thank you, I'll try this. Do I need to change any settings in Trident Z Lighting Control?


Hi, no need to change settings in G.SKILL Trident Z Lighting Control
Just quit G.SKILL Trident Z Lighting Control (the icon at the bottom right of the Taskbar) or restart the system after disabling its automatic startup in Task Manager

cekeu wrote:
Hi, no need to change settings in G.SKILL Trident Z Lighting Control
Just quit G.SKILL Trident Z Lighting Control (the icon at the bottom right of the Taskbar) or restart the system after disabling its automatic startup in Task Manager


Great, thanks for your help.