Armoury Crate V6.1.13.0 / Aura Creator V4.1.7.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) Downloads page

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link in a .txt file then attach to form.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Installation error?

Go to download page and install Armoury Crate Lite Log Tool 

More info here:
Fill in the Google Form and attach the log generated.

-------------------------------------------------------------------------------------------------------------------------------------------------------------

Downloads:

Go to downlad thread.

[fixrgbsync]

I have no idea whose issue this could be, but apparently, there's some bug where Corsair RAM RGB fails to sync with Armory Crate. This occurred after updating to the latest version of Armory Crate. I made a fresh installation of all relevant software (Armory Crate & ICUE Aura Sync plugin), but it didn't work.

[Gennady21]

Do you have any advice for this? This modal window has been hanging for half an hour. I won't be able to get to the logs.

[PWN3D_]

CORSAIR RGB MEMORY Plugin for ASUS AURA SYNC version 2.2.71 do not work with Armoury Crate 6.1.13.0. It was working with the previous version of Armoury Crate.

The service LigthingService.exe is crashing multiple time in a row after either installing the last update of Armoury Crate or the plugin and reboot the PC a first time.

Here is the content of event id 1000

Faulting application name: LightingService.exe, version: 3.8.9.0, timestamp: 0x676bb8af
Failing module name: corsairasusplugin.dll, version: 2.2.71.0, timestamp: 0x66b0ecfa
Exception code: 0xc0000005
Fault compensation: 0x00017a18
Failing process ID: 0x3398
Faulting application start time: 0x1DB8B8C9A4B111D
Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
Failing module path: C:\Program Files (x86)\Corsair\Corsair Plugin for Asus Aura Sync\x86\corsairasusplugin.dll
Report ID: d82c2a58-ea92-4c72-9878-c1b2d4c0613d
Full name of the failing package: 
Failing Package - Relative Application ID:

Item Version
---- -------
Armoury Crate UWP App 6.1.13.0
ROG Live Service 3.0.19.0
Aura Service (Lighting Service) 3.08.09
Armoury Crate service 6.1.13
Aura Wallpaper Service Not installed
Aura SDK 3.05.04
ArmouryDevice 4.2.2.8
ASUS AIOFan HAL 1.4.7.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.6.0.0
ASUS Ambient HAL 5.7.0.0
ASUS Keyboard HAL 1.2.97.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.1.9
AacAudioHal 1.3.83.0
AacVGA 0.0.7.5
KingstonDram 1.1.39
AURA DRAM Component 1.1.29
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.28
AIOFanSDKPlugin 2.00.02
AudioSDK 3.01.35
KeyboardSDK 3.00.85
MainSDK 2.01.37
MainSDKPlugin 114.0.1823.86
MbLedSDK 3.00.43
MouseSDK 3.01.43
TerminalLedSDK 1.0.0.5
UnifyDongleSDK 1.00.10
VgaSDK 1.00.22
Armoury Crate Plugin - Aio 2.1.0
Armoury Crate Plugin - Headset 1.2.22
Armoury Crate Plugin - Keyboard 1.3.12
Armoury Crate Plugin - Motherboard 1.2.22
Armoury Crate Plugin - Mouse 2.3.3
Armoury Crate Plugin - UnifyDongle 0.1.1
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.05.08
ROG AZOTH 4.03.04
ROG AZOTH (2.4GHz) 4.03.63
ROG AZOTH (BLE) 4.03.63
ROG Aura Terminal 4.01.02
ROG DELTA II 4.03.28
ROG DELTA II (2.4GHz) 4.03.31
ROG DELTA II (Bluetooth) 4.03.31
ROG DELTA II (LE Audio) 4.03.31
ROG HARPE ACE AIM LAB EDITION 4.04.02
ROG HARPE ACE AIM LAB EDITION (2.4GHz) 4.05.25
ROG HARPE ACE AIM LAB EDITION (Bluetooth) 4.05.25
ROG OMNI RECEIVER 4.00.30
ROG RYUJIN III 4.01.31
ROG THRONE QI 4.01.08
VGA 3.01.08

[Pekmez_Pita]

It will now crash on start up as well the initial, manual launch of it.

[Pekmez_Pita]

And this is the error i got after initially, manually launching AC today.

Didn't happen again when i closed and opened AC again but it seems random. A few hours later, it crashed when i manually launched it again. Same error.

[MasterC · Accepted solution]

Please refer to the list of members who have submitted reports, if you see your name here, it means we are processing them now. Check remarks to see if resolved or in case further actions are required:

Gennady21 - Processing - Original post here.

PWN3D_  - Processing - Link

arturdomaradzki - Processing. Original post here.

markusm - Processing. Original post here.

Jiggy123 - Processing - Link

Cookies - Processing - Link

Tigr09 - Processing - Link

Omar0110 - Processing - Link

Akshat-NegI27 - Processing -  Did not post issue description.

Patrick_MacPher - Processing - Link

• Anyone who is NOT on this list, please submit a form - refer to the original post for instructions and remember to provide a valid log.
• Any forms submitted by non-members will be dismissed (no way to communicate with users).
• Founder's Edition graphics cards are not our products and therefore not supported in Armoury Crate.
• RTX 2000 series graphics cards or earlier are NOT supported in Armoury Crate, please download Aura Sync software here.

* Please note that all updates require extensive testing on various systems with different configurations (virtually everyone has a unique system configuration) which takes time, and need to be released to every user around the world (updates may fail on specific systems which results in delays). Also, we understand that users do not want to see updates that frequently, and therefore, updates with multiple patches are generally packaged together then released at the same time. Unless a critical fix required, it is highly unlikely for your issue to be resolved within one or a few days. Thank you for your understanding and patience.

[Jiggy123]

The RGB on one of my T-Force RAM sticks isn't responding. One works with aura sync but the other one just defaults to rainbow RGB. I've reinstalled Armoury Crate using the uninstaller and installer respectively. 

[jmasusrog]

Hello,

since 'armoury crate' has been updated (through auto-update) when I close my laptop (rog strix scar 17) lid it goes to sleep (suspend) although I have set the windows option 'do nothing when I close...' 

It was working well before update and had been working since ever.

[drop4205]

go into devices menu in armory crate and click devices and there should be aura tab and shutoff with a toggle to turn light off at shutdown