Armoury Crate V6.1.13.0 / Aura Creator V4.1.7.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) Downloads page

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link in a .txt file then attach to form.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?

Armoury Crate Compatible Devices

Aura Creator Compatible Devices
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Installation error?

Go to download page and install Armoury Crate Lite Log Tool 

More info here :
Fill in the Google Form and attach the log generated.

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Downloads:

Go to downlad thread.

[fixrgbsync]

I have no idea whose issue this could be, but apparently, there's some bug where Corsair RAM RGB fails to sync with Armory Crate. This occurred after updating to the latest version of Armory Crate. I made a fresh installation of all relevant software (Armory Crate & ICUE Aura Sync plugin), but it didn't work.

[RÉMKIRÁLY]

I have G-Skill RAM.has difficulty remembering colors.I always go and set it up. 

[Gennady21]

Do you have any advice for this? This modal window has been hanging for half an hour. I won't be able to get to the logs.

[PWN3D_]

CORSAIR RGB MEMORY Plugin for ASUS AURA SYNC version 2.2.71 do not work with Armoury Crate 6.1.13.0. It was working with the previous version of Armoury Crate.

The service LigthingService.exe is crashing multiple time in a row after either installing the last update of Armoury Crate or the plugin and reboot the PC a first time.

Here is the content of event id 1000

Faulting application name: LightingService.exe, version: 3.8.9.0, timestamp: 0x676bb8af
Failing module name: corsairasusplugin.dll, version: 2.2.71.0, timestamp: 0x66b0ecfa
Exception code: 0xc0000005
Fault compensation: 0x00017a18
Failing process ID: 0x3398
Faulting application start time: 0x1DB8B8C9A4B111D
Faulting application path: C:\Program Files (x86)\LightingService\LightingService.exe
Failing module path: C:\Program Files (x86)\Corsair\Corsair Plugin for Asus Aura Sync\x86\corsairasusplugin.dll
Report ID: d82c2a58-ea92-4c72-9878-c1b2d4c0613d
Full name of the failing package: 
Failing Package - Relative Application ID:

Item Version
---- -------
Armoury Crate UWP App 6.1.13.0
ROG Live Service 3.0.19.0
Aura Service (Lighting Service) 3.08.09
Armoury Crate service 6.1.13
Aura Wallpaper Service Not installed
Aura SDK 3.05.04
ArmouryDevice 4.2.2.8
ASUS AIOFan HAL 1.4.7.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.6.0.0
ASUS Ambient HAL 5.7.0.0
ASUS Keyboard HAL 1.2.97.0
ASUS MB Peripheral Products 1.0.40
ASUS Mouse HAL 1.2.1.9
AacAudioHal 1.3.83.0
AacVGA 0.0.7.5
KingstonDram 1.1.39
AURA DRAM Component 1.1.29
CorsairAsusPlugin 2.0.0
ENE RGB HAL 1.1.57.0
ENE_EHD_M2_HAL 1.0.14.0
Patriot Viper M2 SSD RGB 1.1.0.3
WD_BLACK AN1500 1.0.14.0
AIOFanSDK 3.00.28
AIOFanSDKPlugin 2.00.02
AudioSDK 3.01.35
KeyboardSDK 3.00.85
MainSDK 2.01.37
MainSDKPlugin 114.0.1823.86
MbLedSDK 3.00.43
MouseSDK 3.01.43
TerminalLedSDK 1.0.0.5
UnifyDongleSDK 1.00.10
VgaSDK 1.00.22
Armoury Crate Plugin - Aio 2.1.0
Armoury Crate Plugin - Headset 1.2.22
Armoury Crate Plugin - Keyboard 1.3.12
Armoury Crate Plugin - Motherboard 1.2.22
Armoury Crate Plugin - Mouse 2.3.3
Armoury Crate Plugin - UnifyDongle 0.1.1
Armoury Crate Plugin - Vga 1.0.4
ASUS Motherboard 4.05.08
ROG AZOTH 4.03.04
ROG AZOTH (2.4GHz) 4.03.63
ROG AZOTH (BLE) 4.03.63
ROG Aura Terminal 4.01.02
ROG DELTA II 4.03.28
ROG DELTA II (2.4GHz) 4.03.31
ROG DELTA II (Bluetooth) 4.03.31
ROG DELTA II (LE Audio) 4.03.31
ROG HARPE ACE AIM LAB EDITION 4.04.02
ROG HARPE ACE AIM LAB EDITION (2.4GHz) 4.05.25
ROG HARPE ACE AIM LAB EDITION (Bluetooth) 4.05.25
ROG OMNI RECEIVER 4.00.30
ROG RYUJIN III 4.01.31
ROG THRONE QI 4.01.08
VGA 3.01.08

[Boomergamer1]

after trying everything, I concluded that armoury crate 6 has serius issues, for corsair ram not responding, try update to windows 11 then.....
1) uninstall armory crate with asus support uninstaller.
2) install armoury crate 5.9.9.. from asus support full installation package (it is a standalone version).
3) reboot
4) DO NOT upgrade armoury crate to 6.1......version
5) install corsair aura plugin
6) go into lightning setting in windows 11 and move armory crate tab to top (max priority over windows rbg control)
7) done
it worked for me only with windows 11
good luck

[Ficky]

try installing this version ArmouryCrate&AuraCreatorInstaller_V3.2.9.1_15352_1_4_3 after installing, do not update anything in armoury crate.
i have tried it and so far it works

[Marly]

I also tested this version, but it doesn't work, it automatically installs the latest version unfortunately, version 6 has so many problems.

[crh66]

Amoury Crate has never worked with my Corsair memory. You have to use Icue.

[Pekmez_Pita]

It will now crash on start up as well the initial, manual launch of it.