Armoury Crate v5.9.9.0 & AURA Creator v3.9.3.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Downloads:

Please install using Armoury Crate Installer V3.2.11.2 (1.48 MB), Download here

Full installation package V1.3.3.1 (4GB) Download here

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

Armoury Crate Support Page: Click here

[FluffyLeivon]

Hello @MasterC, just to inform you, my issue have been fixed. I just got a Windows update (2024-12 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5048667)) and the issue I had is gone now. 

[lordberti]

New Version 5.9.13.0 available!

Just updated via Microsoft Store.

 

[inge70]

The new version runs stable for me. 😀

[Dryerlaw]

Issue: Newly bought ROG Ally. Armoury Crate install stuck at Error 501. Bar doesn't seem to be moving at all in "Preparing to Install"

Attempted Fixes: 

1. Windows update & re-downloaded the latest Armoury Crate installer.

2. Uninstalled AC using the uninstaller, then reinstalling. Encountered the same 501 error.

3. Reinstalled Windows. Uninstalled & reinstalled AC. Encountered the same error.

Windows 11 64-bit

ROG Ally RC71L_RC71L
BIOS: RC71L.399

AMD Ryzen Z1 Extreme

16384MB RAM

[MrAgapiGC]

did fill the report as instruction on the top of the post?

[Dryerlaw]

Dear MrAgapiGC. Yes I did. Google Form submitted with screenshot & log. Thank you.

[calleone]

When can I download the new 5.9.13.0 version? I don't use the Microsoft Store and can't find it there either.

[MrAgapiGC]

1. this is a post to report with proper form.

2. correct, the current server update pf the core is 5.9.13.0. is push by ms store and added to the core on the pc.

3. if you do not have armory crate on you pc, it i wll not appear. you need to use the trigger on the ac website or board\laptop webpage https://www.asus.com/supportonly/armoury%20crate/helpdesk_download/\

If you have armory crate , in order to have the download, there was a set of updates over the week. prior to do so. you can force instaling from the website. and be patience will take some time

[inge70]

The Microsoft Store has been part of Windows since Windows 10. It is a Windows app.
Which Windows do you use?

[ghze]

Specific keys appear to no longer be displaying blue channels of Aura layout. Think this is a software issue since appears to be new since most recent update but not 100% certain.