Armoury Crate v5.9.9.0 & AURA Creator v3.9.3.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Downloads:

Please install using Armoury Crate Installer V3.2.11.2 (1.48 MB), Download here

Full installation package V1.3.3.1 (4GB) Download here

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

Armoury Crate Support Page: Click here

[yiwangdarklord]

Product: Ryujin III 360 Extreme

In my armoury crate settings, there is no CPU Temp option.

After reinstalling AC, TZ10 was gone but TMPIN0 appeared, but still not showing Cpu Temp. GPU temp is working fine.

[aegeus]

I'd like to report an issue for FanExpert. I use chassis 3 fan as a ram cooler and want to have my temp source selected as ram temps. It works but whenever I reboot or shutdown my pc it just resets itself back to cpu again. 

[MrAgapiGC]

I send this report already 

did you send the logs and google forms???? if not no one will see it. please check start of the post is in yellow and big

If you want that they see this, please follow the guide from point 5. the best is to activate the log, restart the pc. then do the ram sensor and test, restart the pc. IF DISAPEAR, then generate the log and start on point 5 fill it and send the log

[aegeus]

ofc i did that

[Wanchai5]

After installing Armory Crate, it shows this message box every time I reboot but never finishes.

Here is the log file: https://drive.google.com/file/d/1CT61TViJ8g9ZSz3DmU9NfWcRxnD3eP2Q/view?usp=sharing

bad installation

[Wanchai5]

After installation I get this popup at every reboot but the installation never finishes.

[Mr_M0nker]

Hi,

I recently updated armoury crate and since then my ryujin 360 has stopped being recognised in armoury crate. Restarted the app, left it powered off, comeback, updates, still nothing. No CPU cooling, currently have a standing fan in front of it to keep it cool while I try and figure out what's going on and how to resolve it.

Form submitted

As side and sorry, but you guys could have picked a better time. 🙂

[k1n]

After the latest armoury crate update my ROG Delta S wireless sounds horrible, just like out of the box. Changing EQ or any other setting does not do anything, please help me fix it. 

[MrAgapiGC]

NOTE1

This is post to report

NOTE2 

UNPLUG the unit, then turn off, restart the pc wait a little open amory crate and reconnect the unit and turn on the unit and check.

NOTE some functions need to check IF the sound is better. OTHER WISE... Check the NOTE1

[k1n]

My Dear MrAgapiGC

I have tried everything listed in this topic, I do not need you pointing out the rules of the topic. I have tried unplugging and re plugging the connector, I have uninstalled and installed the Armoury Crate, I have restarted my computer and device several times, but the fact is that this app is ******, as well as the product. It sounds horribly muddy, has horrible mic and on top of that now the Armoury Crate does not work anymore and it means that I can not adjust the settings to somehow make this headphones sound a little bit better.