10-15-2024 09:32 PM
A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Downloads:
Please install using Armoury Crate Installer V3.2.11.2 (1.48 MB), Download here
Full installation package V1.3.3.1 (4GB) Download here
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
Armoury Crate Support Page: Click here
Solved! Go to Solution.
10-28-2024 03:41 PM
I have the scar 16 2024 version.
I have finally found out what is this small standalone key on the left side just below the keyboard in aura creator. IT IS THE RGB LOGO! where is the old UI? Is this UI permanent? I mean why is RGB logo on the keyboard deck? Also why is the logo light linked with the light zones? please add a option to light up the logo only. It is not hard to implement.
10-29-2024 05:56 AM
For some reason resource monitor feature includes 3 decimals for gpu wattage which also prevents gpu clocks from showing properly although there is enough place for it
10-29-2024 10:23 AM
Everything works fine in armoury crate except for this one thing. I can't seem to download anything from content platform. There is no progress on the download bar for hours. I didn't have this issue before. Is this a new bug? I have uninstalled and reinstalled multiple times but issue still remains.
4 weeks ago
Did you log in first? (Go to User Center)
4 weeks ago
Did you log in and download Aura Wallpaper first?
Thursday
Sorry for the late reply. Yes, I have logged in and downloaded Aura Wallpaper. The issue is still there
10-30-2024 04:08 AM
Hi @MasterC Would appreciate some assistance here please ...
I have a Z13 in use with the XG Mobile and using this to play The Division 2 - this has been working for a while, but recently started crashing after some "patches" from Ubisoft. When the game crashes, the GPU Switch app also crashes however normally it stays loaded, and if I disconnect and reconnect the XG Mobile device I can restore connectivity to my external monitor.
However this time, the GPU Tray application crashed totally and when I restarted the device just stops responding to me after displaying the login window - I can get into safe mode and tried uninstalling the GPU Tray software with a view to reinstall it, however the machine just stops responding.
Any ideas pls?
10-31-2024 08:25 AM - edited 11-01-2024 09:03 AM
I updated to the newest versions in Armoury Crate and now my mouse will not sync with Aura. For some reason, device lighting is prioritzed (usually disabled when all is connected to Aura). Everything recognized by Aura and Armoury Crate, just will not sync my mouse to Aura Lighting anymore.
Edit: Mouse is Keris II Ace.
EDIT: PROBLEM FIXED. There was an HTML update for the Keris II Ace released today that fixed my issue. Added another tab in AC that controls the lighting setting.
10-31-2024 08:03 PM
Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words, don't forget to mention your product name)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
11-01-2024 02:08 AM - last edited 3 weeks ago
Please refer to the list of members who have submitted reports, if you see your name here, it means we are processing them now. Check remarks to see if resolved or in case further actions are required:
rufat - In progress
tmr01 - In progress
Sir_James_005 - RTX 2000 series are not supported in Armoury Crate, Please download Aura Sync software.
David_FR75 - Resolved
6eJIaPyC - Please follow the instruction in the OP to record a valid log.
notanOticed - Resolved
mlaihk - In progress
Shadowk88 - In progress
dixon_badcox - No log provided
mads1153 - In progress
Elian1 - In progress
Jevelous - Resolved
nllelobr - In progress
PWN3D_ - In progress
TSportM - In progress, no permission to view video provided.
splinter62284 - In progress
BoBoPHA - No log provided
1ColdShot - Resolved
FluffyLeivon - In progress
NandoAoT - In progress
Starlight78 - In progress
takedashiro - In progress
calleone - In progress
* Please note that all updates require extensive testing on various systems with different configurations (virtually everyone has a unique system configuration) which takes time, and need to be released to every user around the world (updates may fail on specific systems which results in delays). Also, we understand that users do not want to see updates that frequently, and therefore, updates with multiple patches are generally packaged together then released at the same time. Unless a critical fix required, it is highly unlikely for your issue to be resolved within one or a few days. Thank you for your understanding and patience.