Armoury Crate v5.9.4.0 & AURA Creator v3.9.3.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation Error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:

Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

[paolomn]

Hi Everybody

unfortunatly the problem about update armoury crate whit the download the single updates proposed is present also in the fresh installation from zero with full installation file (windows 11 just installed and installation armoury crate with full installation file). At ffirst the download for install the past version 5.9.4.0 goes well but after this (i have posted this issue some day's a go) armoury crate show other update and fail to apply this. In some cases with 4152 error code. If is necessary i have create a log file for a better diagnostic about this problem.

[flyinion]

More Crosshair Hero VIII HAL updates etc and still since this version of AC the FanXpert in AI Suite III no longer auto applies that last loaded preset on boot.  You guys won't give X570 access to FanXpert in AC but you broke it loading the last applied preset  somehow in AI Suite III with this version a few weeks ago.  I don't think a log file is going to help with this since there's no errors

Edit:  Not sure if it will help but I went ahead and filled out a form, turned on logging, rebooted and logged in, and then generated the log file and submitted.  Maybe it will have something in it about a conflict.  this could be fixed if you guys gave X570 access to FanXpert in AC though.  Obviously something AI Suite III uses for FanXpert got updated by AC and broke it.

[SneakyLittleman]

My "devices tab" is missing from Armory Crate, and I don't have access to FanXpert 4 or my motherboard. I don't see any hardware info either in the dashboard tab - just motherboard and bios info (#Z690 Hero) - will submit log. Thanks.

[Yeamin]

Hi, 

My device is a ROG G22CH 2024. I am unable to locate the CPU/GPU slider in manual mode in the armory crate (version 5.9.4.0) area. How can this be fixed? Nothing is functioning here, even after I used Asus's uninstaller tool to remove and reinstall the armory crate. 

[rrrr1]

Z790-E and RYUO III 360 not detected in AC.

Multiple reinstalls and reboots, even deleted every single ASUS program with Revo, because the uninstall tool doesn't remove AC fully.

[OverlordUA]

https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-8-9-0-aura-creator-v3-8-6-report-here-i...

quintusabcd - Root cause found, to be resolved soon.

How long will this "soon" last? You were informed about the problem in winter, it's almost autumn already, the problem is still not solved

[MasterC]

Please report the issue by filling in a form. You may not have the same root cause. 

[xxwrekk]

After update to 5.4.9.0 it started showing an error window that would come back after I closed it and would also BSOD every now and then and probably cause other problems. I couldn't play the game because it would kick me out.

LOGs:
Removed to protect your privacy

Someone has the same problem: 
https://www.reddit.com/r/ASUS/comments/1epb2bk/javascript_error_occurred_in_the_main_process/

PLS FIX IT 😞

error

[FH33]

Have the same JavaScript Error. Windwos up to date and all other drivers too

[Thordox]

Getting the same error message, it does not BSOD on me but does crash my games. I already tried uninstalling and re-installing Armoury Create but that doe snot make any difference and the error keeps showing up.