A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation Error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
LightingService (ASUS AURA SYNC lighting service) causes a MAJOR RAM usage creep. This happens only, if the SMART effects are used in Armoury Crate or are used in AURA Creator. Started with an update somewhere in June 2024. At first it caused the PC to freeze up and crash, as the WMI RAM usage was over 20 (!!!!) GB. Please deal with the problem already, this is unacceptable for a 4k euro device.
Hello
I have the problem I want to say since several previous versions of the Armory Crate program and it still persists. I reported it once but it was never fixed. In fact, every time I turn on my computer or even wake it up, even though the selected mode is dark mode, part of the lights of my cooling system, which is connected to the Asus motherboard and is controlled through the Armory Crate program, turn to color It turns purple. This problem is very annoying and every time I turn on the system or wake up from sleep, I have to run the Armory Crate software, change the dark mode to any of the other modes, and then select the dark mode again. To solve the problem, I have to do this repeated operation every time. My cooling model is deep cool ls720. Please solve this problem once and for all.
Hi, you mentioned downloading Fan Xpert HTML v4.02.04, but I couldn't find it, if you have a link where I can download it, I would appreciate it. Just to clarify, my issue is that every time I restart my computer, the changes I made in Fan Xpert revert back to default.
Sorry about the delayed response, please check the HTML version here (expand the group by clicking on the red arrow to see).
Alternatively, you can go to Windows Settings > Apps > Installed Apps, find ROG FAN XPERT 4 and see the version.
