A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation Error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
Fan Xpert 4 is causing the CPU fan to act strangely
When I executed auto tuning of CPU fan with Fan Xpert 4, the CPU fan controllable range became chaotic as shown in the attached image, and the fan is now running at maximum speed all the time. Even after reinstalling and running it again, the result is the same. Strangely, even setting it in Q-fan setting of UEFI keeps the fan at maximum speed.
Edit: I submitted a google form.
i dont think this is anything that can be logged, but correct me if im wrong..
Basically, after the update my Fan control panel i use ALL THE TIME, is now gone. I HAVE to set my Fan speeds to Maximum because my Radiator Fans are sooo slow and dont move fast enough to keep my AIO pump cool. it would normally be in my dashboard showing my Clock speed (Gone too), temps (Gone) and other settings, bit its now its gone, replaced with some ROG Wallpaper thing, which i NEVER use (See attached Picture). let me know if i need to submit this differently, i really need some help!
EDIT: After rebooting my computer for the 10th time, it FINALLY booted up AC and recognized my motherboard, and now everything is showing up correctly. SO i guess my system is now self-aware and will decide when it wants to comply with its programming. sorry for the useless post. thanks.
Empty device tabs
Also, after the first reinstallation, the program started crashing when I opened the login page (I can't attach the log because of this). In login page written "Перенаправление" (redirection)
