A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation Error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
Motherboard device page can no longer be opened! Device page loads for “infinitely” and doesn’t open. BIOS and Armoury Crate (with uninstaller) reinstalled. Problem still exists. Affected device: ROG MAXIMUS Z790 DARK HERO. It seems to be a problem not only for me, but for several people I know with the same motherboard! Any settings for Polimo Light, RGB header, etc. cannot be used! Problem exists now for several months and there is still no solution
Looks like you might have missed the previous message, we will take a look at your new log. Thanks for the updated info, make sure that you have not stopped the recording until after you rebooted the system, please record the log again if needed (and attach to the same form).
The rainbow effect is broken when I configure the correct/actual number of LEDs for light strips/fans.
I realized that the rainbow effect is broken when I set the number of LEDs for my fans in Addressable Headers section of the Armoury Crate software to the actual values of the light strips/fans instead of 120 which is set as default for Header1, Header2 and Header3.
These are my components:
- The mainboard is a ROG STRIX B650E-F GAMING WIFI.
- The CPU cooler is a Alpenföhn Dolomit Premium that uses a Wing Boost 3 ARGB fan with 14 LEDs. It is connected to Header1 [ADD_GEN 2_1] on the mainboard.
- My case is a bequiet Shadow Base 800 FX. It has
- 4 Light Wings 140mm PWM fans with 20 LEDs each
- 2 ARGB light strips with 20 LEDs each
connected to an ARGB hub that itself is connected to Header2 [ADD_GEN 2_2] on the mainboard.
I would like to rule out that the ARGB hub is causing or related to the problem, as the CPU cooler directly connected to the motherboard shows the same problem.
This is how I want to properly configure the number of LEDs in Addressable Headers section of the Armoury Crate software:
| Default | actual number of respective fan LEDs | |
| Header1 | 120 | 14 |
| Header2 | 120 | 20 |
Expected behavior
The rainbow color gradients look like the following picture:
Actual behavior
No more rainbow gradient, neither for the CPU fan nor for the case fans and LED strips. See the picture below:
When I restore the default settings, the rainbow effect / rainbow gradient is fine.
Other color schemes require the actual number of LEDs to be configured to work properly
With the default settings other color schemes are not working properly.
If I choose a static color gradient with red as color 1 and blue as color 2 it is only shown the correct way, if I have configured the number of LEDs according to the actual number of respective fan / ARGB light strip LEDs.
Using the default 120 it looks like this:
Instead of a red-blue-color gradient all LEDs are just red.
This is how it shall look like, and as it indeed does, if I have configured the number of LEDs properly:
As expected, first half is red, then fading to the second half in blue.
It even works, if I set the number of LEDs to 2.
Expectation: First LED is red, 2nd LED is blue.
There you go:
(The completely red LED ring in the background can be ignored. It belongs to the CPU fan and was configured with the default value of 120 when I took the example photos.)
Additional info about the ARGB hub:
This information is for the purpose of completeness only.
Please ignore the hub! As mentioned earlier, the same problem occurs with my 14 LED CPU fan that is directly connected to the mainboard. Also hooking up one of the 20 LED case fans directly to the mainboard results exactly in the same broken rainbow pattern.
The ARGB hub comes with the PC case:
bequiet SHADOW BASE 800 FX
https://www.bequiet.com/en/case/4483
There are no specs or drawings available.
The hub is not capable of addressing the connected LED fans / strips individually.
It simply splits the input signal and loops it through to all outputs.
There are some spare part numbers available, but there are no search results on the internet for those:
- SHA0800-F0-038 (Fan and ARGB hub - Black)
- SHA0800-F0-039 (Fan and ARGB hub - White)
Here is a picture of the white version of the fan and ARGB hub:
