02-26-2024 01:18 AM - edited 06-03-2024 03:09 AM
A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation Error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
Solved! Go to Solution.
05-07-2024 01:35 PM - edited 05-07-2024 01:36 PM
I installed a fresh copy of Windows 11 today and every time I turn off my PC the RGB remains active. I went into the bios and changed it to that when it's off, the LEDs turn off, but the option keeps getting changed from Stealth to Aura Only. I read online that this is caused by a Shutdown Effect option in Armoury Crate under your motherboard settings, but when I try and access it, I get an error everytime...
I am on the most up-to-date version of Armoury Crate, including everything under the Update Center. My motherboard is the ROG STRIX B550-F GAMING (WI-FI).
05-07-2024 04:23 PM
Dear mods, please confirm that you have received my google form. Thanks, Valour59.
05-07-2024 09:19 PM
Update: Aura Creator v3.8.6 will be released by next week.
Fixed: Immediate crashing of the application when specific keyboards are connected.
Fixed: In languages other than English and Chinese, abnormal lighting zones for WDL (Windows Dynamic Lighting) devices, cannot edit or apply effects.
05-07-2024 09:58 PM
@MasterC Any solution to error code H-5001? Seems like many people have this problem.
05-07-2024 11:46 PM
Any update on the 3ms panel overdrive issue? I submitted the google form 4 days ago and haven't seen my name on the solution post. Let me know if I need to provide any extra information.
05-08-2024 12:14 AM
The table is generally updated weekly. I just had a look, your form appears to be in order. No Aura sync devices or 3rd-party apps installed? (iCUE, etc..)
05-08-2024 01:15 AM
Besides my laptops own keyboard and light zones, I don't have any aura sync device. No 3rd-party apps installed for lighting control.
I do have apps installed for my headsets, mouse, etc. If you need to know, I have: "SteelSeries GG", "Logi Options+", and "MSI afterburner with RivaTuner Statistics Server" (only used for CPU/GPU statistics overlay).
05-17-2024 02:45 PM
Problem is solved after the new RefreshRateService update
05-08-2024 12:47 AM
Your updated form with a log was received, thanks.
05-08-2024 01:35 AM
@MasterC - can I get an update as well ? I submitted form a week ago and no response. I having same issue with 3MS Panel Overdrive missing from Armoury Crate. Zephyrus 16 GU604VI