A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).
10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.
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Installation Error?
Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0
More info here:
Fill in the Google Form and attach the log generated.
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Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)
For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2
@MasterC For my ROG Z790 DARK HERO board, I can no longer control the FanExpert settings properly.
I cannot click on FIXED RPM MODE for AIO Pump. It is stuck on this Smart Mode. Is there anything I need to do special to fix this issue?
-Amit
EDITED on 01-Jun-2024 at 4:53 PM EST
Running the following command shows I do not have any Kingston or Patriot RAMs, please see below the details. I got this command being executed by Armoury Crate so I do not understand why wrong DRAM plugins are being installed.
C:\Windows\System32>"C:\\Windows\\system32\\wbem\\wmic.exe" memorychip get capacity, caption, speed, manufacturer, partnumber, SMBIOSMemoryType /value
Capacity=51539607552
Caption=Physical Memory
Manufacturer=Corsair
PartNumber=CMH192GX5M4B5200C38
SMBIOSMemoryType=34
Speed=5200
Capacity=51539607552
Caption=Physical Memory
Manufacturer=Corsair
PartNumber=CMH192GX5M4B5200C38
SMBIOSMemoryType=34
Speed=5200
Capacity=51539607552
Caption=Physical Memory
Manufacturer=Corsair
PartNumber=CMH192GX5M4B5200C38
SMBIOSMemoryType=34
Speed=5200
Capacity=51539607552
Caption=Physical Memory
Manufacturer=Corsair
PartNumber=CMH192GX5M4B5200C38
SMBIOSMemoryType=34
Speed=5200
--------------------------------------------------------------
@MasterC For some reason my DRAM manufacturer is not getting detected properly. I have the CORSAIR VENGEANCE RGB 192GB (4x48GB) DDR5 DRAM 5200MT/s CL38 Memory Kit installed. My system details are provided in Re: Can ASUS Support Fix Realtek Audio Drivers wit... - Republic of Gamers Forum - 1019556 thread.
However, Armoury Crate is detecting it as Kingston DRAM. See below
I believe "C:\Program Files\ASUS\ARMOURY CRATE Lite Service\HWComponentPlugin\DRAMManufacturerLib.dll" component is responsible for this incorrect detection. This file has no version information. Here's what my folder looks like
Also, I see the following ROG Live Service Setup Log recording that not only AacKingstonSetup but AacPatriotDRAMSetup installers are also being executed.
[2024-05-28 20:57:47] [ROGLiveServiceSetup] Version : 2.3.16.0
[2024-05-28 20:57:47] [ROGLiveServicePackage] === Setup start ===
[2024-05-28 20:57:49] [Install_VC] Install start
[2024-05-28 20:57:49] [Install_VC] version(x86) : v14.32.31332.00
[2024-05-28 20:57:49] [Install_VC] version(x64) : v14.32.31332.00
[2024-05-28 20:57:49] [Install_VC] Install end
[2024-05-28 20:57:49] [ROGLiveServicePackage][Installflow] Start
[2024-05-28 20:57:49] [ROGLiveServicePackage][Installflow] 1
[2024-05-28 20:57:49] [Uninstall_RLS] start
[2024-05-28 20:57:49] [Uninstall_RLS] delete log
[2024-05-28 20:57:49] [Uninstall_RLS] end
[2024-05-28 20:57:49] [UpdateUnifyDll] Unify Dll not existed.
[2024-05-28 20:57:49] [Install_RLS] Start
[2024-05-28 20:57:49][RLSInstallAction] OnInstall start
[2024-05-28 20:57:49][RLSInstallAction] Registerservice start
[2024-05-28 20:57:50][RLSInstallAction] Registerservice end
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFailure start
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFailure end
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFirewall_in start
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFirewall_in end
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFirewall_out start
[2024-05-28 20:57:50][RLSInstallAction] SetRLSFirewall_out end
[2024-05-28 20:57:50][RLSInstallAction] OnInstall end
[2024-05-28 20:57:50] [Install_RLS] End
[2024-05-28 20:57:52] [ROGLiveServicePackage][Installflow] End
[2024-05-28 20:57:52] [ROGLiveServicePackage] RLS Version (P/L)2.3.16.0 / 2.3.16.0
[2024-05-28 20:57:52] [ROGLiveServicePackage] RLS UPDATE SUCCESS
[2024-05-28 20:57:52] [Install_NonUSBHal] Install AsusUpdate
[2024-05-28 20:57:53] [Install_AsusUpdate] Install end
[2024-05-28 20:57:53] [ROGLiveServicePackage] === Setup end ===[2024-05-28 20:57:53] [ROGLiveServicePackage] Environment.Exit : 0
[2024-05-28 21:00:04] [ROGLiveServiceSetup] Version : 2.0.17.0
[2024-05-28 21:00:04] [UpdateOptionalHal] Start
[2024-05-28 21:00:04] [Install_OptionalHal] Install start
[2024-05-28 21:00:04] TXT-EXE : AacExtCardSetup
[2024-05-28 21:00:04] TXT-GUID : 1.1.0.20
[2024-05-28 21:00:04] TXT-Version : 662181CB-F1F8-4AD8-ABDD-3661A51A85C7
[2024-05-28 21:00:04] TXT-ErrorCode : 8000
[2024-05-28 21:00:04] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:05] [RunProcress] ExitCode: 0
[2024-05-28 21:00:05] [Install_OptionalHal] Update Version : 1.1.0.20
[2024-05-28 21:00:05] TXT-EXE : AacKingstonSetup
[2024-05-28 21:00:05] TXT-GUID : 1.1.33
[2024-05-28 21:00:05] TXT-Version : d152d981-d7d7-4794-9602-73cfc80d6478
[2024-05-28 21:00:05] TXT-ErrorCode : 8001
[2024-05-28 21:00:05] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:06] [RunProcress] ExitCode: 0
[2024-05-28 21:00:06] [Install_OptionalHal] Update Version : 1.1.33
[2024-05-28 21:00:06] TXT-EXE : AacPatriotDRAMSetup
[2024-05-28 21:00:06] TXT-GUID : 1.0.9.8
[2024-05-28 21:00:06] TXT-Version : 4dec904b-9381-4e53-9e1f-7f8168a715f3
[2024-05-28 21:00:06] TXT-ErrorCode : 8002
[2024-05-28 21:00:06] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:07] [RunProcress] ExitCode: 0
[2024-05-28 21:00:07] [Install_OptionalHal] Update Version : 1.0.9.8
[2024-05-28 21:00:07] TXT-EXE : AacPatriotM2Setup
[2024-05-28 21:00:07] TXT-GUID : 1.1.0.3
[2024-05-28 21:00:07] TXT-Version : D1545328-2417-4E4A-801A-A7CED274AAE5
[2024-05-28 21:00:07] TXT-ErrorCode : 8003
[2024-05-28 21:00:07] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:08] [RunProcress] ExitCode: 0
[2024-05-28 21:00:08] [Install_OptionalHal] Update Version : 1.1.0.3
[2024-05-28 21:00:09] TXT-EXE : AacSetup
[2024-05-28 21:00:09] TXT-GUID : 1.1.25
[2024-05-28 21:00:09] TXT-Version : 4BBABBFE-17CA-4AFA-8959-3B1DEFC4421D
[2024-05-28 21:00:09] TXT-ErrorCode : 8005
[2024-05-28 21:00:09] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:10] [RunProcress] ExitCode: 0
[2024-05-28 21:00:10] [Install_OptionalHal] Update Version : 1.1.25
[2024-05-28 21:00:10] TXT-EXE : AacSetup_DramHAL
[2024-05-28 21:00:10] TXT-GUID : 1.1.49.4
[2024-05-28 21:00:10] TXT-Version : 05B8E7A3-7D5D-41DE-B6CC-5E6205837FB7
[2024-05-28 21:00:10] TXT-ErrorCode : 8006
[2024-05-28 21:00:10] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:11] [RunProcress] ExitCode: 0
[2024-05-28 21:00:11] [Install_OptionalHal] Update Version : 1.1.49.4
[2024-05-28 21:00:11] TXT-EXE : AacSetup_ENE_EHD_M2
[2024-05-28 21:00:11] TXT-GUID : 1.0.13.0
[2024-05-28 21:00:11] TXT-Version : DF392B70-BBFC-4A99-A269-C0B56CDA7757
[2024-05-28 21:00:11] TXT-ErrorCode : 8007
[2024-05-28 21:00:11] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:13] [RunProcress] ExitCode: 0
[2024-05-28 21:00:13] [Install_OptionalHal] Update Version : 1.0.13.0
[2024-05-28 21:00:13] TXT-EXE : AacSetup_WD_Black_AN1500_1.0.14.0
[2024-05-28 21:00:13] TXT-GUID : 1.0.14.0
[2024-05-28 21:00:13] TXT-Version : D37DAC4A-CEDC-453D-8659-6AD9451C9AA8
[2024-05-28 21:00:13] TXT-ErrorCode : 8008
[2024-05-28 21:00:13] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:13] [RunProcress] ExitCode: 0
[2024-05-28 21:00:13] [Install_OptionalHal] Update Version : 1.0.14.0
[2024-05-28 21:00:13] TXT-EXE : AacUHDRAMSetup
[2024-05-28 21:00:13] TXT-GUID : 1.0.0.7
[2024-05-28 21:00:13] TXT-Version : EE372C60-0016-43B5-865C-D5BB2CDDAE6B
[2024-05-28 21:00:13] TXT-ErrorCode : 8009
[2024-05-28 21:00:13] [Install_OptionalHal] Before Update Version : 0
[2024-05-28 21:00:14] [RunProcress] ExitCode: 0
[2024-05-28 21:00:14] [Install_OptionalHal] Update Version : 1.0.0.7
[2024-05-28 21:00:14] [Install_OptionalHal] ExitCode : 0
[2024-05-28 21:00:14] [Install_OptionalHal] Install end
-Amit
@MasterC With the latest HAL update to 0.0.7.0 for ROG RTX 4090 I have now lost the device page for this device as well. All I see is a spinner like the ROG Z790 Dark hero board.
In my "C:\ProgramData\ASUS\ARMOURY CRATE Diagnosis\Framework\93ddb8a4d794c52b08c2dee698580f41\Framework.13.2024-05-31.log" log file I see the following error getting written constantly because the device service is constantly failing and trying to restart.
[2024/05/31 00:06:13.965][I] [Server] launch device service: 43B63097-9F58-41CC-9375-BB546CE27F4E
[2024/05/31 00:06:13.979][I] [Server] 43B63097-9F58-41CC-9375-BB546CE27F4E device service created, pid is 32020.
[2024/05/31 00:06:13.980][I] [Server] 43B63097-9F58-41CC-9375-BB546CE27F4E device service closed, pid was 39316.
[2024/05/31 00:06:14.056][I] [Websocket] 43B63097-9F58-41CC-9375-BB546CE27F4E deviceService -> 43B63097-9F58-41CC-9375-BB546CE27F4E devicePage, cmd: 10106
[2024/05/31 00:06:14.057][I] [Websocket] 43B63097-9F58-41CC-9375-BB546CE27F4E deviceService -> 43B63097-9F58-41CC-9375-BB546CE27F4E devicePage, cmd: 10106
[2024/05/31 00:06:14.066][I] GET /api/1/type/13/model/43B63097-9F58-41CC-9375-BB546CE27F4E/query
[2024/05/31 00:06:14.066][I] [VGA] [GET] query.
[2024/05/31 00:06:14.067][I] [VGA] query.
[2024/05/31 00:06:14.067][I] [VgaSDK] request sent: 29d59941-c34f-448f-b712-ba5f521b34a2.
[2024/05/31 00:06:14.068][I] [SDK]
<?xml version="1.0" encoding="UTF-8" standalone="yes"?>
<root>
<device_type key="13">
<device key="43B63097-9F58-41CC-9375-BB546CE27F4E">
<function key="10"/>
</device>
</device_type>
</root>
[2024/05/31 00:06:14.068][I] [SDK] Content Length: 418
[2024/05/31 00:06:14.089][I] [SDK] response result: false
[2024/05/31 00:06:14.089][I] [SDK] response data:
S-1003
[2024/05/31 00:06:14.090][E] [Server] errorCode: 1003.
[2024/05/31 00:06:14.090][I] [Server] request responded: 29d59941-c34f-448f-b712-ba5f521b34a2.(500)
[2024/05/31 00:06:14.091][I] [Websocket] 43B63097-9F58-41CC-9375-BB546CE27F4E deviceService -> 43B63097-9F58-41CC-9375-BB546CE27F4E devicePage, cmd: 10101
[2024/05/31 00:10:00.106][I] [Server] terminate device service: 43B63097-9F58-41CC-9375-BB546CE27F4E
In my "C:\ProgramData\ASUS\ARMOURY CRATE Diagnosis\Framework\93ddb8a4d794c52b08c2dee698580f41\Service.13.2024-05-31.log" log file I see the following error getting written constantly because the device service is constantly failing and trying to restart.
[2024/05/31 23:29:28.674][I] [Device Service] device service init start: 43B63097-9F58-41CC-9375-BB546CE27F4E.
[2024/05/31 23:29:28.674][I] [Device Service Broadcast] {
"command": "broadcastEvent",
"target": {
"role": "devicePage",
"deviceType": "13",
"pid": "43B63097-9F58-41CC-9375-BB546CE27F4E"
},
"msg": {
"cmd": "10106"
}
}
[2024/05/31 23:29:28.675][I] [Device Service Broadcast] {
"command": "broadcastEvent",
"target": {
"role": "devicePage",
"deviceType": "13",
"pid": "43B63097-9F58-41CC-9375-BB546CE27F4E"
},
"msg": {
"cmd": "10106"
}
}
[2024/05/31 23:29:28.676][I] [I][VgaRouter_initialize] initializeAlertPage.
[2024/05/31 23:29:28.676][I] [I][VgaRouter_initialize] ========== 3.01.05 ==========
[2024/05/31 23:29:28.676][I] [I][VgaRouter_initialize] Start to initialize.
[2024/05/31 23:29:28.676][I] [I][VgaRouter_initialLoading] initializeAlertPage
[2024/05/31 23:29:28.709][E] [E][[VGA] query !!catch ] error : Error: Request failed with status code 500
[2024/05/31 23:29:28.709][E] [E][VgaRouter_initialLoading] error: Error: Request failed with status code 500.
[2024/05/31 23:29:28.709][E] [E][VgaRouter_initialize] error: 1003
[2024/05/31 23:29:28.710][I] [Device Service] initializeAlertPage error has value = 1003
[2024/05/31 23:29:28.710][I] [Device Service Broadcast] {
"command": "broadcastEvent",
"target": {
"role": "devicePage",
"deviceType": "13",
"pid": "43B63097-9F58-41CC-9375-BB546CE27F4E"
},
"msg": {
"cmd": "10101",
"initializing": false,
"result": false,
"isDeviceAlive": true,
"errorCode": "-1"
}
}
[2024/05/31 23:29:28.711][I] [Device Service] device service init finished: 43B63097-9F58-41CC-9375-BB546CE27F4E.
after installation of Armoury Crate v3.2.11.2, i cannot update in update center the new release of ROG AZOTH 4.03.14. It gets stuck on "installing" and never finishes.. need this for my azoth rog keyboard. I cannot personalize oled screen, just need this tool for it.
i filled google form. waiting for reply.
Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.5
Aura Service (Lighting Service) 3.07.43
Armoury Crate lite service 5.8.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Ambient HAL 3.2.0.0
ASUS Keyboard HAL 1.2.65.0
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.49.4
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
MainSDK 2.01.18
Armoury Crate Plugin - Keyboard 1.2.33
Armoury Crate Plugin - Vga 1.0.4
I sorted out my issue and i think is worth to mention here so you can update your troubleshooting guide.
above you mentioned, to install Armoury Crate Installer, Log, Uninstall tool, but one of the things missing that solved my issue for not updating some of the important ROG keyboard firmwares, was that it was missing the FirmwareAutoUpdate file for the RFI device! (OmniReceiver) and that comes on another different file that you did not mentioned on your list, i found it under firmware section on Asus.
Anyway, the first issue was solved by myself.
Now i have another boring issue, i want to configure/customized my oled screen of my Azoth ROG keyboard, but i can only see a full list of configurations including time, and some pc figures only when connecting via USB Cable or RFI usb key but as soon as i change to Bluetooth connection i lose all the customizations i did and while using bluetooth it is not possible to personalize the oled screen in the same way you do using usb cable or rfi, moreover the options you see to configure your oled screen are less than when you connect via cable. is this expected? if yes, at least i would expect my customization is not deleted when i change connection to bluetooth and then come back to RFI or cable connection.
PD: worth to mention that, till now, all components are up to date in Armoury, so i have the latest version of all components.
Via usb cable or RFI connection:
Via Bluetooth connection: (see right list, missing many options, only image option available)
Item Version
---- -------
Armoury Crate UWP App 5.8.9.0
ROG Live Service 2.3.16.5
Aura Service (Lighting Service) 3.07.43
Armoury Crate lite service 5.8.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.42
ArmouryDevice 4.1.1.2
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Ambient HAL 3.2.0.0
ASUS Keyboard HAL 1.2.65.0
AacVGA 0.0.7.0
KingstonDram 1.1.33
AURA DRAM Component 1.1.25
ENE RGB HAL 1.1.49.4
ENE_EHD_M2_HAL 1.0.13.0
Patriot Viper DRAM RGB 1.0.9.8
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.7
WD_BLACK AN1500 1.0.14.0
KeyboardSDK 3.00.53
MainSDK 2.01.18
UnifyDongleSDK 1.00.08
Armoury Crate Plugin - Keyboard 1.2.33
Armoury Crate Plugin - UnifyDongle 0.0.8
Armoury Crate Plugin - Vga 1.0.4
ROG AZOTH 4.03.14
ROG AZOTH (2.4GHz) 4.03.14
ROG AZOTH (BLE) 4.03.14
ROG OMNI RECEIVER 4.00.29
same issue and devices section is gone only shows macro and back like 7-8 seconds and gone again.
Armoury Creator shows this error message
and i have log file i will send it to you.
