Armoury Crate V5.8.9.0 / AURA Creator V3.8.6 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation Error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:

Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

[Tommy_M]

Armoury Crate 5.8.6.0 / The tools menu still doesn't work.

After the update that came on 11/12/2023, the tools menu has not worked. Updating to 5.8.6.0 or the updates that came to me yesterday Ver 4.1.1.1 have not helped. There will be a time out. Same error in the windows log.

Otherwise, everything works as it should with the tests I have done.

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Felet uppstod i programmet med namn: ASUSGCDriverInitialClient.exe, version 2.0.2.0, tidsstämpel 0x63b7e596
, felet uppstod i modulen med namn: EzULIB.dll, version 1.0.1.0, tidsstämpel 0x64b60750
Undantagskod: 0xc0000409
Felförskjutning: 0x00146fb5
Process-ID: 0x0x30E4
Programmets starttid: 0x0x1DA68B4C6DE09E7
Sökväg till program: C:\Program Files (x86)\ASUS\Grid\ASUSGCDriverInitialClient.exe
Sökväg till modul: C:\Program Files (x86)\ASUS\Grid\EzULIB.dll
Rapport-ID: 2df6615b-eb86-46ee-81d7-45c94bd146c8
Fullständigt namn på felaktigt paket:
Program-ID relativt till felaktigt paket:

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[MasterC]

Please follow the instructions in the OP everyone, record a log in Armoury Crate then fill in the form. No forms have been received so far.

[Tommy_M]

I have made a google account now. But the log file that is created *.logE becomes too large. I turn on before I try tools menu and when the timeout comes I go back and turn off the log. I name the log file, which is a hexdecimal file to *.txt. Can't load file in google max 10Mb
I sent with ArmouryCrate.UserSessionHelper_2024-02-27 instead there are some warnings too

[Tommy_M]

Don't have a google account and don't use onedrive.
Don't want a google account. So what do we do then?

[MasterC]

It seems you have attempted to report your issues on more than a few occasions without ever filling in a form. I'm afraid that for the sake of issue tracking and fairness to others, please create an account to report your issue. You may use any cloud service of your choice, so long as it allows you to share a link to your log file (please remember to give us permission to access it). 

[Tommy_M]

Hello. Absolutely, I don't want any accounts connected to this computer. This is a pure local computer that my daughter uses for gaming. Only game accounts are on it. The computer works no problem and this tool's menu is nothing that causes the computer to mess up. If the function exists, it must work, otherwise you can remove it.
I have posted "Log_20240227.logE" on WeTransfer, below download link.
Log_20240227.logE 

[BackyardBiscuit]

Seems to be an issue with RGB RAM lights staying on while in sleep/rest mode. Let me be clear, they won't stay on in sleep mode. Some may not have an issue with that, but I prefer them to be on. I don't know if it's a glitch or just how it is now?

[SolitaryMassacr]

Customizable Hotkeys stop working after hibernating. And assigning the key to macro does not work.

[MasterC · Accepted solution]

Please refer to the list of members who have submitted reports, we are processing them now. Check remarks to see if resolved or in case further actions are required:

Tommy_M - root cause found, issue was resolved in AC V5.8.9.0.. 

SolitaryMassacr - Please let us know which laptop you have (not mentioned in the form)

72CZR - ASUS Framework Service v4.1.1.2 released to resolve the issue.

shallwey - Resolved

bb55am - Resolved

BackyardBiscuit 

Kingmage - Issue was resolved in AC V5.8.9.0. 

Shupluck - Resolved

DarkWatcher - Issue to be resolved in an upcoming update. 

asp0909 - Driver issue, use DDU to remove then reinstall.

KeinLeon

PWN3D_ - Resolved with USB add-in card.

CanadianGuy1975 - ASUS Framework Service v4.1.1.2 released to resolve the issue.

quintusabcd - Root cause found, to be resolved soon.

MonsterOfGaming

Silou78 - ASUS Framework Service v4.1.1.2 released to resolve the issue.

broke_for_free - Resolved

Aswanth - you are not running an official release of Windows.

stackedactor

GrumpyLeo - No valid log provided, you are not running an official release of Windows.

danigual7 - No valid log provided, please refer to the instructions at top of page.

sayed mujtaba - No valid log provided, please become a member before reporting issues, otherwise we cannot reach you.

reelmccoyfx - issue replicated, working on a solution

cytherion - Please use Lite Log Tool to obtain a log. (See reply and OP for more details) 

kheresy - Resolved

Urica - Confirmed - your model does have an iGPU.

David_FR75 - Resolved

ellebyte - Is the GPU info shown in the Armoury Crate dashboard? Info may not be available since it is not our product.

nllelobr - Resolved with updates VGA dll v0.0.6.6 and VGA HAL v0.0.6.9, published on May 7th.

LCT227 - May require RMA

Deniz_izmir - Resolved

SnailyKid - Resolved with ASUS Smart Display Control v2.10.24 (available via ASUS LiveUpdate in MyASUS)

rumling81 -  Firmware v3.00.07 released on 6/11 to resolve, suggest to update Omni Receiver first. 

DontTaseMeBro - Resolved

sebsolace - Try to uninstall the G.Skill app, check and update Lighting Service

bawkbawk121 - Please let us know what ROG products you have.

krischan828003 - Resolved, update error due to server issue

test45435 - Resolved, update error due to server issue

SetsunaMX - Resolved, update error due to server issue

domdom_ - Resolved, update error due to server issue

genesis_182 - Resolved, update error due to server issue

Ma2002rio - Please record the log again, reboot (log will continue recording), go to the MB device page, generate log, attach to existing form.

kartzsa

Tolulove - Please let us know what ROG product you have, no info was given. And check your inbox.

serbacd - Resolved in Aura Creator V3.8.6.0

LSH-19

4t4k4n - RMA required

Silent_Scone - To be resolved soon

dsr - Firmware v3.00.07 released on 6/11 to resolve, suggest to update Omni Receiver first. 

orhantahan61 - Issue resolved in Armoury Crate V5.9.4

Smythius

darkoroje - Resolved

khanhasus1102 - Resolved

blade888 - Please provide a log asap. Can try uninstalling the AMD driver then installing the latest. 

kochi - Please record a new log.

Chrithu - Resolved

Patrick_MacPher - Issue resolved in Armoury Crate V5.9.4.0

unknxwn - Please provide a log asap.

ivonp0307 - Resolved in Aura Creator V3.8.6.0

jacuminum - Resolved in Aura Creator V3.8.6.0

VixSky - Resolved

Valour59 - Resolved in Aura Creator V3.8.6.0

dennisoost - Resolve by reinstalling Armoury Crate

Johnidas - Resolve by reinstalling Armoury Crate

EquiKnox - Resolve by reinstalling Armoury Crate

N1kLoky

attrito - Resolve by reinstalling Armoury Crate

Ziver - Issue resolved in Armoury Crate V5.9.4.0

SnailyKid - Resolved by ASUS System Control Interface v3.1.29.0, available via MyASUS.

PWN3D_ - 2nd report received and processing

Berlin6073 - AMD graphics driver was fixed (update via Windows Update), alternatively you can uninstall AMDRyzenMaster Device manually from Device Manager.

F1SCH3TT3

Warryor3D

epzone - Resolved

• Anyone who is not on this list, please submit a form - refer to the OP for instructions and remember to provide a valid log.  
• Any forms submitted by non-members will be dismissed (no way to communicate with users).
• Founder's Edition graphics cards are not our products and therefore not supported in Armoury Crate.

* Please note that all updates require extensive testing on various systems with different configurations (almost everyone has a different system configuration) which takes time, and need to be released to every user around the world (updates may fail on specific configs which results in delays). Also, we understand that users do not want to see updates that frequently, and therefore, updates with multiple patches are generally packaged together then released at the same time. Unless a critical fix required, it is highly unlikely for your issue to be resolved within one or a few days. Thank you for your understanding and patience.