Armoury Crate V5.8.9.0 / AURA Creator V3.8.6 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation Error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:

Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

[Warryor3D]

Could you please update the header where the solutions are listed? I have already reported 3 problems so far. I see my name on the list, but I am not sure if my current reports have been taken into account. I have definitely provided video evidence to clearly show the behavior of these expensive components.

I apologize if I come across as rude when reporting my issues, but I am increasingly disappointed with the brand. The higher-end the component, the more problems I encounter. I would appreciate an update on the issues I have reported through the form. I need clarity on whether all my reports have been acknowledged and taken into consideration.

Thank you for your time.

[PWN3D_]

Hey, does that mean if we encounter multiple issues, should we post them on the same post, provide one and only one log and fulfil an only google form?

Because if so I got half a dozen of issues that I've been holding back since some month and only report one the few important ones when this thread is refreshed.

If so I'll be glad to copy/paste the long DM I've send you about a week ago about all the bugs I've find so far, that include a log and numerous screenshots. I did try to be as clear as possible on that list, but it included bugs/UI and UX issues, translation errors ...

I'll encourage you to please read this DM first before I unleash this monster of a novel of a list here.

[MasterC]

Thank you for helping us improve Armoury Crate. In order to resolve as many of the remaining cases as currently submitted, no new forms will be accepted for the time being. The next major update is imminent, and therefore a testing phase will be underway soon. No new cases can be accepted once the testing phase begins. 

Check for updates in the solutions table.

Members may be contacted privately (check inbox) if further actions or more info is required.

If any critical issues, you may private message me directly. 

[Baz1205]

Asus RTX 4090 has a red triangle on the update button and this persists after telling me it has updated. Have restarted the PC twice but it is still not showing under listed devices on the page Aura Sync under Sync devices.