Armoury Crate V5.8.9.0 / AURA Creator V3.8.6 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Armoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation Error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:

Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

[Nzyme]

Hello, the software has several windows that are still showing button text in other languages. Below is just one example:

[Huigie]

Any idea how to fix this one?

[LVSO]

i just noticed that lighting service was consuming 400 mb of memory after about 2 days of uptime on my x670e crosshair hero, it was also growing by 372kb/min

video demonstrating usage growth 

[VixSky]

The 3ms panel overdrive function cannot be controlled after the Armoury Crate update. The related service, "RefreshRateService", also cannot be started whatsoever. I have reinstalled both Armoury Crate and the RefreshRateService but it did not solve the problem. 

All I want is to NOT have this panel overdrive function on, as it gives me terrible ghosting issue, but it is turned-on by default.

Product: GX701GWR (ROG Zephyrus Laptop)

[chenwu201]

please help ! both Armoury Crate Gear for ROG Harpe Ace mouse and ROG FALCHION RX LOW PROFILE keyboard stuck at 98% !!  (I'm running windows 11 pro) thanks . how could i record a log while stuck at installation page ?

[epzone]

Possible to get an update regarding my issue with Panel Overdrive 3ms option missing from Armoury Crate? Posted form about a week ago, haven't seen any replies or anything. 

[inkozi]

Rog Strix B550-F Gaming ... The same error H-5001 from Armoury Crate ... 

Is there a solution ?

[willianwojcik]

Latest version of this pathetic software called Armoury Crate, with problems on two different PCs

Unable to access motherboard settings on both PCs, eternal loads, error message (H-5001)

An old X299 and a more recent one, X670E

I tried everything, from formatting to resetting and updating the bios. Unsuccessfully

[EquiKnox]

Searched everywhere in Google and landed here, I reset my PC yesterday and I'm facing this error code when I'm trying to access my B550F motherboard settings. It is one thing to make us use Armoury Crate to access the Ai Noise cancellation and then making us face problems accessing it is crossing the line. Fix it already!

[nllelobr]

Hello Asus Team.

Thank you for the support.
The VGA dll v0.0.6.6 and VGA HAL v0.0.6.9, published on May 7th SOLVED the issue with the GPU not showing in the Aura, and stuck with the same light.