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Armoury Crate V5.8.9.0 / AURA Creator V3.8.6 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

image.pngArmoury Crate MUST run from Admin account, and NOT Standard account under Windows.

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

 

 

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form. Upload log file to your cloud service if too large then provide the link.
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple forms for the same issue).

10. Log in to the ROG Forum regularly and check your inbox in case there are updates for your case or more info is requested.

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How to record a log

image.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
Complete list of supported products here.

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Installation Error?

Download (attachment below) and install Armoury Crate Lite Log Tool v1.1.1.0

More info here:
Fill in the Google Form and attach the log generated.

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Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:

Full installation package V1.1.2.2 (approx: 3GB) here:
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

For legacy devices: Use the Aura Sync Utility for lighting - Download V1.07.84_V2

 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
1,324 Views
424 REPLIES 424

Thanks.  I could not remember/nor find my form. I resubmitted teh form today.  If nothing you have more logs.  Sorry about the duplication.

n ทํา

a ฉันโช

Hi,
Updating to the ASUS Framework Service v4.1.1.2 solved the issue with infinite loop loading screen for the PG32UQX device panel.
Many thanks for the update.

Asus ROG Strix G713RW

Hello. Do you maybe know how to trick armoury crate into showing how much battery does my headset have left? It's stuck  on 25%, so far turning it off and on again (the app) didn't work, nor did re-installing, upgrade to windows 11 didn't work as well, turning off  and on the headset also didn't  work.

bao2020
Level 8

after the update to version 5.8.6.0

can't Access To PG32UQX

and so... OLED no longer works properly.

ttt.png

Please record a log and submit a form, thanks.

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

I'm seeing the same thing as well with my PG32UQX.  It was working fine before the latest Armory Crate update and now the OLED stays off and I can't open the settings under Device just get the endless spinning dots.

lordberti
Level 11

ASUS you have a problem with the Tool menu, more an more users with Bug!

Tools menu not working in my ROG b660-f motherboar... - Republic of Gamers Forum - 976190 (asus.com)

Armoury Crate Tools section not working - Republic of Gamers Forum - 986588 (asus.com)

 

AMD Ryzen 9 7950X3D | ROG CROSSHAIR X670E EXTREME | ASUS TUF Gaming GeForce RTX 4090 OC | G.Skill F5-6000J3040G32GX2-TZ5N | WD Black SN850X | PHANTEKS Glacier One 360 T30 Gen2 | LG OLED42C27LA | Phanteks NV7 | Seasonic PRIME-TX-1300 | Windows 11 Pro.

How would I record a log if it only happens when computer is asleep (RAM RGB lights turning off)? Wouldn't that just stop the log?