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Armoury Crate V5.7.6.0 & V5.7.9.0 / AURA Creator V3.7.6.0 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:


Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Uninstall.png

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.



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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log

MasterC_1-1700099293189.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

 

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

 

Release Notes:

See Release Notes 

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
1,332 Views
202 REPLIES 202

SolitaryMassacr
Level 7

Since moving off of BIOS 319 for my Asus Rog Strix SCAR 17 laptop (G733PY) me and others have been having issues with sleep. The device becomes unresponsive and crashes without BSOD or any notice. The only way to recover is long press of power button.

Event Viewer Shows "Abnormal shutdown" long before I actually force restart the device.

EDIT: Here is a "powercfg /sleepstudy /duration 1" log for when the device is supposed to be sleeping. https://drive.google.com/file/d/10Zt8fbBs-7hwgJ-69OyV-Oc3PhJgecDb/view?usp=drive_link

EDIT2: Armoury Crate Log generated when no sleep occurred but also no crash. Device simply wouldn't sleep. https://drive.google.com/file/d/112ScISc8tMpxrSmNtKOM_llwZ2sRcQiv/view?usp=drive_link

Item Version
---- -------
Armoury Crate UWP App 5.7.9.0
ROG Live Service 2.3.6.0
Aura Service (Lighting Service) 3.07.33
Armoury Crate service 5.7.9
Aura Wallpaper Service Not installed
Aura SDK 3.04.39
ASUS Aac_NBDT HAL 2.5.35.0
ASUS Ambient HAL 1.9.0.0

Sergio70
Level 7

After BIOS 1818 and latest Armour updates on my ROG STRIX B650E-I GAMING WI-FI, beginning impossible to control LED color on memory and Phanteks M25 fan 140 installed in my PC!

Item Version
---- -------
Armoury Crate UWP App 5.7.9.0
ROG Live Service 2.3.6.0
Aura Service (Lighting Service) 3.07.33
Armoury Crate lite service 5.7.9
Aura Wallpaper Service Non installato
Aura SDK 3.04.39
ASUS AIOFan HAL 1.2.14.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.5
ASUS Ambient HAL 1.9.0.0
KingstonDram 1.1.28
AURA DRAM Component 1.1.24
ENE RGB HAL 1.1.47.1
ENE_EHD_M2_HAL 1.0.10.3
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0

 

 

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WhatsApp Image 2023-12-23 at 10.04.27.jpeg

 

Screenshot 2023-12-23 193035.jpg

 

PesimistzOmbie
Level 9

Keyboard Lighting Error after Armoury Crate update

Item Version
---- -------
Armoury Crate UWP App 5.7.9.0
ROG Live Service 2.3.6.0
Aura Service (Lighting Service) 3.07.33
Armoury Crate lite service 5.7.9
Aura Wallpaper Service Yüklü değil
Aura SDK 3.04.39
ASUS AIOFan HAL 1.2.14.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.5
ASUS Ambient HAL 1.9.0.0
ASUS Keyboard HAL 1.2.53.0
ASUS Mouse HAL 1.2.0.84
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.43.1
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0

masao_fan_21
Level 7

the issue starts with having a pop up name called as AacAbientLighting.exe - Application error , and after that my laptop C: drive just gets full upto the 215 mb of storage is left and then the laptop starts to be unresponsive , and this starts happen , just after the updates of Armory Crate. Its like some kind of worm attack , and when i just manually restart the laptop from power button , it will come back to normal

smhtpc
Level 8

I am using the old version Armoury Crate 1.2.4.0 from this link:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip?model=...
Because cpu temperatures are 5-10 degrees lower.

Torquetwister
Level 7

During installation, the Armoury Crate Installer hangs up on Preparing the installation and then goes into error mode code 601

WhirlingSupra
Level 7

Driver Updates Processing Timeout happens when trying to update. Reinstall does not work to fix it. 

 

WhirlingSupra_0-1703634739132.png

 

Keeps timing out even after clicking proceed

 

Issue to be fixed in an upcoming update next month.

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

i have the same problem and already reported in this forum, no fix, also emailed to Asus support and they don't have any clue what happened here, just suggested me to install new OS!!