Armoury Crate V5.7.6.0 & V5.7.9.0 / AURA Creator V3.7.6.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

Release Notes:

See Release Notes 

[RandomT]

If yours is overclocked too and tried normal speed then we both could rule it out.

Have you tried normal speed?

[techbear]

I only use EXPO. I can turn it off and try.

[RandomT]

Worth I try, I'm not using Expo for mine so see what happens. I'm at work right now so I'll try normal speeds when I get home.

[MasterC]

To clarify, applying EXPO or XMP settings is overclocking. Stock speed is defined in your CPU spec. And always check the QVLs for your specific motherboard before purchasing memory (see support page) and overclocking. 

[techbear]

@RandomT @MasterC I have turned off EXPO but the "sound crash" still happens. I think the USB ports all reset as well. The AnimeMatrix also freezes. 

[RandomT]

At least we've ruled out overclocking.

I've uninstalled Armoury Crate and used iCUE instead. Still got the same issue.

Didn't we send our logs in the form we did..

[techbear]

@RandomT Yes definitly not an overclocking issue. I had also reinstalled my PC. Which form? And do you mean the Armoury Crate log? I don't know how I should log a random crash I have no way of reproducing it. What motherboard do you have? What BIOS are you on? Are our boards faulty? 

[RandomT]

Everytime it would crash I would save the log instantly so it'll be recorded.

My motherboard's a B650

[techbear]

I have an X670E.

[RandomT]

I feel like it's a Windows 11 issue but they haven't got back about the log from when I did the form.