Armoury Crate V5.7.6.0 & V5.7.9.0 / AURA Creator V3.7.6.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (DO NOT remove or delete manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at 30 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE  to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.6.8.0 will be installed without internet connection, requires internet connection to upgrade to V5.7.6.0)

Release Notes:

See Release Notes 

[ryuga_souichiro]

Armoury crate can't update asus windows dynamic lighting plug-in, keeps showing error code 4151

[MasterC]

Is your Program Files folder in C drive?

[ryuga_souichiro]

Yes It is 

[ProUser]

Hi,

i still have (since 2-3 AC-releases) the problem, that my motherboard "ASUS ROG STRIX B650E-F Gaming WiFi" is not showing under DEVICE-Menu-Entry. It looks like this:

Mainboard-Entry Missing in DEVICE-MENU!

----

Filled Google FORM is posted. Do we need a link here ? i dont think so, because it's linked to this post already?!

PS: is there any ASUS-tool/Solution to read this .logE Files, because i want to see myself what is the problem in the logs....

[RandomT]

Hello, 

I have recorded a log for issues involving random devices turning off for a few seconds (including fan lighting). I've noticed if I plug another device into the same usb port as a device that just went offline then that new device won't turn on. (Most of the time they'll turn back on within 5-10 seconds). It's caused severe pc freezes and it happens randomly (Even whilst nothing is running on desktop). 
I've noticed when the fans are frozen or turned off disabling and re-enabling a device from Aura Sync using the Armoury Crate will actually turn the fan lighting back on.
This keeps happening a lot so I'll send a log.

[MasterC]

Have you tried uninstalling iCUE? You are using two applications (with Windows Dynamic Lighting now it's three) to control one set of lights. What devices are controlled by iCUE? You have not indicated what "random" devices you are inserting into the USB port and randomly turning off. Some system activity is to be expected when connecting a new device into your USB ports. Did you revert to stock speeds (remove overclock) to see if issues persist? USB issues are common when you have an unstable overclock. 

[RandomT]

I have uninstalled iCUE fully and I've still had this issue. All of my devices disconnect (sometimes only a few disconnect).

The devices that do this are keyboard, mouse, mouse pad, microphone, fans, motherboard, watercooling lighting (Lian Li)

I'll test reverting to stock speeds.

I've sent the log files from before so hopefully it'll help find a solution.

[techbear]

I've had a similar problem where also the sound dies as well.

[RandomT]

I've had that too, forgot to include it. Thank you for reminding me 😄

Did you manage to fix it?

[techbear]

No I haven't managed unfortunately.