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Armoury Crate V5.6.3.0 / AURA Creator V3.6.5.0 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Uninstaller.png
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: https://forms.gle/SfKwJkSyxq4urn9PA
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log
How to Record a log.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?

https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

 

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

 

Release Notes:

Release Notes - Republic of Gamers Forum (asus.com)

 

 

_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
23,915 Views
150 REPLIES 150

YazidOlayan
Level 9

Armory Crate gives a wrong reading for my ROG fan control that came with my Z790 Maximus Extreme Motherboard which affect my fan RPM "video has been attached for better explanation." 

PyRowMan
Level 8

Hi there after updating to AC 5.6.3.0 I can no longer access any of my devices page, I've got a very long loading and then an error saying it will reload and there we go again.

Tried uninstalling, delete all related asus files & reinstall several times it just won't work

Sometimes I get a H-2005.

As anybody else seen this error ?


I see nothing strange in the logs unless maybe this :

[...]

2023-05-11 14:24:51,481 [ArmourySocketServer][][16184]-[LoadDeviceService] 43B63097-9F58-41CC-9375-BB546CE27F4E curl_easy_perform fail
2023-05-11 14:24:51,482 [ArmourySocketServer][][16184]-[LoadDeviceService] 5 retry http://127.0.0.1:1/api/1/type/13/model/43B63097-9F58-41CC-9375-BB546CE27F4E/service
2023-05-11 14:24:51,483 [ArmourySocketServer][][16184]-[LoadDeviceService] E7C8DA76-C9B9-4297-8681-DD878330AFE7 curl_easy_perform fail
2023-05-11 14:24:51,484 [ArmourySocketServer][][16184]-[LoadDeviceService] 5 retry http://127.0.0.1:1/api/1/type/8/model/E7C8DA76-C9B9-4297-8681-DD878330AFE7/service
2023-05-11 14:24:51,485 [ArmourySocketServer][][16184]-[LoadDeviceService] 5 retry http://127.0.0.1:1/api/1/type/5/model/6318/service
2023-05-11 14:24:51,486 [ArmourySocketServer][][16184]-[LoadDeviceService] 2dfe216d-3481-4684-ad4d-2566bd7cfe4f curl_easy_perform fail
2023-05-11 14:24:51,487 [ArmourySocketServer][][16184]-[LoadDeviceService] 5 retry http://127.0.0.1:1/api/1/type/50/model/2dfe216d-3481-4684-ad4d-2566bd7cfe4f/service
2023-05-11 14:24:51,851 [ArmourySocketServer][][16184]-asus_framework is not running
2023-05-11 14:24:53,702 [ArmourySocketServer][][16184]-[LoadDeviceService] 2dfe216d-3481-4684-ad4d-2566bd7cfe4f curl_easy_perform fail
2023-05-11 14:24:53,704 [ArmourySocketServer][][16184]-[LoadDeviceService] 6318 curl_easy_perform fail
2023-05-11 14:24:53,704 [ArmourySocketServer][][16184]-[LoadDeviceService] E7C8DA76-C9B9-4297-8681-DD878330AFE7 curl_easy_perform fail
2023-05-11 14:24:53,705 [ArmourySocketServer][][16184]-ERROR: LoadPage E7C8DA76-C9B9-4297-8681-DD878330AFE7 fail
2023-05-11 14:24:53,706 [ArmourySocketServer][][16184]-set E7C8DA76-C9B9-4297-8681-DD878330AFE7 invalid
2023-05-11 14:24:53,707 [ArmourySocketServer][][16184]-@@@ E7C8DA76-C9B9-4297-8681-DD878330AFE7 g_cdl_load.countDown()
2023-05-11 14:24:53,708 [ArmourySocketServer][][16184]-[LoadDeviceService] 43B63097-9F58-41CC-9375-BB546CE27F4E curl_easy_perform fail
2023-05-11 14:24:53,709 [ArmourySocketServer][][16184]-ERROR: LoadPage 43B63097-9F58-41CC-9375-BB546CE27F4E fail
2023-05-11 14:24:53,709 [ArmourySocketServer][][16184]-set 43B63097-9F58-41CC-9375-BB546CE27F4E invalid
2023-05-11 14:24:53,710 [ArmourySocketServer][][16184]-@@@ 43B63097-9F58-41CC-9375-BB546CE27F4E g_cdl_load.countDown()
2023-05-11 14:24:53,711 [ArmourySocketServer][][16184]-ERROR: LoadPage 2dfe216d-3481-4684-ad4d-2566bd7cfe4f fail
2023-05-11 14:24:53,712 [ArmourySocketServer][][16184]-set 2dfe216d-3481-4684-ad4d-2566bd7cfe4f invalid
2023-05-11 14:24:53,712 [ArmourySocketServer][][16184]-@@@ 2dfe216d-3481-4684-ad4d-2566bd7cfe4f g_cdl_load.countDown()
2023-05-11 14:24:53,713 [ArmourySocketServer][][16184]-*** LoadOnePageLockVGA: 43B63097-9F58-41CC-9375-BB546CE27F4E
2023-05-11 14:24:53,714 [ArmourySocketServer][][16184]-ERROR: LoadPage 6318 fail
2023-05-11 14:24:53,715 [ArmourySocketServer][][16184]-set 6318 invalid

[...]

PyRowMan_0-1683809733498.pngPyRowMan_1-1683809743310.png

PyRowMan_2-1683809769226.png

Here are the specs :



Item Version
---- -------
Armoury Crate UWP App 5.6.3.0
ROG Live Service 2.1.1.0
Aura Service (Lighting Service) 3.07.10
Armoury Crate lite service 5.6.3
Aura Wallpaper Service Non installée
Aura SDK 3.04.31
ASUS AIOFan HAL 1.2.1.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.4
AacVGA 0.0.5.8
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_DRAM_RGB_AIO 1.0.6.0
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.6
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.5
WD_BLACK AN1500 1.0.14.0

 

MB :

PyRowMan_0-1683810117425.png

AIO:

PyRowMan_1-1683810133658.png

 

GPU :

PyRowMan_2-1683810145335.png

Proc : i9-13900KF

Memory : 6400 CL32 Trident Z RGb but I don't know if rgb work since they are in a closed case ^_^

PyRowMan_3-1683810194145.png

 

Please read and follow the instructions in the original post  - submit a form and do not delete files manually. 
_____________________________________________________________
FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

Same here.

OS:Microsoft Windows 11 64 Bit 22H2 OS Build 22621.1702
CPU:13th Gen Intel(R) Core(TM) i9-13900KS
Motherboard:ASUSTeKCOMPUTERINC. ROGMAXIMUSZ790EXTREME
Ram:63.7 GB
Graphic:NVIDIA GeForce RTX 4090 (20230425)
OpenGL:4.6.0 NVIDIA 531.79

Submitting form now

Works fine wiith All MB with Full package and last Bios versios of Hero Z790 bios904.

My advice, use unsinstall AC tools and install Full paclage.

Heavy but you will manage your fans 🙂

 

qq20230520005419.png

qq20230520005516.png

qq20230520005526.png

qq.png

Device page error again.
no cure
have to under volt the CPU and set to base frequency to prevent over heat.

I have same issue. I want to remap my buttons on my Spartha but this piece of s*it software wont let me... 

Zezebro
Level 7

Hey! After my Armoury crate updated to this version, if I use adaptive color, the GPU and CPU now are always at 20~30% use. Even if the PC is only iddling at the desktop. And besides that, the whole Windows UI lags now. It only happens when I set the Aura Sync to adaptive mode. Before this update the GPU and CPU usage were around 5~10% each and there was no lag. If I set the Aura Sync to something else, the usage goes immediately down to 1%. and the lag disappears.  After checking the task manager, the process using all those resources is the desktop window manager.

My specs are:

Windows 11 Pro 22H2 with the latest updates

TUF Z490 Gaming Plus WiFi

i9-10900KF

2070 Super

I hope this can be fixed because it is really annoying.

Thank you

Atranox
Level 8

I'm using AURA right now to set up the "Adaptive Color" option for my new ROG Azoth. This is controlled through a scenario profile that loads anytime I'm in a game.

For any game with lots of motion/movement (Overwatch, Grounded, Sea of Thieves, any FPS, etc.) the RGB on the keyboard completely freezes and the Adaptive Color becomes totally unresponsive. This almost always occurs after about 5-10 minutes or so. This doesn't happen in games where the colors don't shift a lot (such as in card games like Hearthstone or Inscyption).

Once it freezes up and stops updating, the only way to resolve the problem is to totally unplug the keyboard and plug it back in. Often times Armoury Crate no longer loads the keyboard and says an error has occurred with the device page. 

Overall, it's very frustrating having really nice hardware held back by software.

I'll fill out the Google form and attach a log.

Versions:

Armoury Crate UWP App 5.6.3.0
ROG Live Service 2.1.1.0
Aura Service (Lighting Service) 3.07.10
Armoury Crate lite service 5.6.3
Aura Wallpaper Service Not installed
Aura SDK 3.04.31
ASUS AURA Extension Card HAL 1.1.0.20
ASUS Keyboard HAL 1.2.25.0
ASUS Mouse HAL 1.2.0.58
KingstonDram 1.1.18
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.40.3
ENE_EHD_M2_HAL 1.0.10.1
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.6
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.5
WD_BLACK AN1500 1.0.14.0