Armoury Crate V5.6.3.0 / AURA Creator V3.6.5.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: https://forms.gle/SfKwJkSyxq4urn9PA
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?

https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

Release Notes:

Release Notes - Republic of Gamers Forum (asus.com)

[ViperWolf89]

Hi, there is any method to swap Aura CRATE profile / Aura Creator effect from a desktop icon?

It is really annoying to open the CRATE  app to to that

What i want to do is rapidly swap between colorfull aRGB setup and all OFF, because when i SmartWorking i prefer a cleaner setup.

I tried to set a profile only for certain application (Remote desktop) but when i lose focus the colour reappair (and after 5/6 time of switching profile all gone bugged with some fan off and some stripe on... a messed look).

it would be awsome to mantain that profile even if the application is open but not focused on it (NZXT Cam app do this...)

[pixielark]

Hello @MasterC , any update about the fan expert fix that I posted at https://rog-forum.asus.com/t5/armoury-crate/armoury-crate-v5-6-3-0-aura-creator-v3-6-5-0-report-here... its been 2 weeks, and there are multiple ppl reporting similar issue. Thanks

[MasterC]

Hi pixielark, you log was not valid, please follow the instructions in the OP (top of page) for how to record a log, it's as simple as - start, replicate, and generate. Thanks. 

[pixielark]

Hello @MasterC ,I just submit the google forms again and this time the log should be valid. Thanks and let me know if you need anything else

[AuthenticUser]

How can you be so bad at your job? Stop ignoring the audio issues.

[iwillpower]

i am not able to get in to my devices, i already did all the steps. Device screen never load i alos sometimes get a H-2005...i see a lot of people reporting and everyone is getting the runaround.

[vstef_]

Bought a brand new ASUS ROG Strix G16 G614JU yesterday and spent the whole day configuring the speakers. The laptop doesn't produce any sound but it doesn't detect any problems. I updated and installed latest drivers from every place I could find and I even reinstalled the Windows several times and tried different versions, but nothing seems to solve the problem with the laptop not producing any sound. The laptop is only producing some sound when it's turned on. I did recive a notification that AI Noise Cancelation is enabled but there is no way for me to disable this since the Armory Crate V5.6.3.0 keeps crashing every time I go to the Audio tab. I suspect this is the problem because I tried everything else, but I can't confirm. I can't revert to any older versions because I just bought the laptop. Considering returning it if the problem is not solved very soon.
*When I connect bluetooth headset I can hear some system sounds, but can't play any music. The speakers on the laptop don't produce those system sounds, but they produce the sound when my laptop is turned on.

[Jamie1]

Understand you frustration. Support is really pathetic. Bought the extra mile support (just in case) and it seems my money went into the drain. Needless to say this definately my last Asus product I have ever bought.

Anyway, no solution here, I think I have tried it all 🙂 Even spooky Realtek drivers from other sites, but no succes.

I need to find a way to STOP only Armoury Crate from updating in future once it works again. Must be possible via Group Policy or something.

[AuthenticUser]

Honestly, I don't think I'll ever use armoury crate again. GHelper is an open source alternative that is better in almost every way.

[Jamie1]

But it cannot control the audio settings 😞