05-15-2023 03:12 AM - edited 05-22-2023 07:37 PM
A new Armoury Crate major release is now available. This is the official thread to report issues.
Please Read First:
Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.
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Must read before reporting issues:
1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: https://forms.gle/SfKwJkSyxq4urn9PA
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).
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How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
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Is my product supported in Armoury Crate & Aura Creator?
https://www.asus.com/us/support/FAQ/1042459
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Installation Error?
Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip
For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.
Download Update:
Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip
Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)
Release Notes:
Release Notes - Republic of Gamers Forum (asus.com)
05-22-2023 04:00 AM
To clarify, can you install Armoury Crate successfully? Should not be using LogToolLite to be recording logs if Armoury Crate is already installed.
Instructions for recording logs are in the instruction in the original post on the top of this page.
05-22-2023 04:26 AM
Thx MasterC, I understood for the using logToolLite, but I installed AC as specified. I followed the instructions above.
negative result, no access to all devices (RTX3060 / RYUJIN / Z5900 / RAM / & ALL DEVİCES) Via the Armory Crate app
05-22-2023 07:32 PM - edited 05-22-2023 07:33 PM
It sounds like you have installed Armoury Crate successfully, but cannot access any device pages. In this case DO NOT use LogToolLite.
You need to record a log from within Armoury Crate. Please record and attach to your existing form. Thanks.
How to record a log
First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Sign out of OneDrive if Sync is enabled for the location selected)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)
05-22-2023 11:32 PM
Thank you for the quick reply,
I'm doing it right now. We are also working on the issue with Asus support in Turkey, and I share this information with them.
05-22-2023 11:56 PM
Dear MasterC,
first of all thanks for your help,
I uploaded the current form to the system over the recipe, you can check it.
05-23-2023 12:34 AM
The new log looks valid, thanks!
05-31-2023 09:18 AM
Hi MasterC,
good days,
Any news about the solution to this problem? Some updates are coming to AC but the problem persists/ongoing, please let us know.
06-01-2023 10:16 PM
Please reminder-01 (Reminder date: 02-06-2023)
Any news about the solution to this problem?
06-04-2023 10:50 PM
Hi MasterC
Please reminder-02 (Reminder date: 05-06-2023)
Please reminder-01 (Reminder date: 02-06-2023)
First issued 18 May 2023
Any news about the solution to this problem? Please press the Asus software group on the regarding issue, it's such a negative situation, I can't believe it.
06-05-2023 07:18 PM - edited 06-06-2023 12:42 AM
@roaarrrr and @skywalkerx
We are unsure if there is something different in your particular region or setup. It would appear that you are both facing the same issue or similar - an HTTP port problem is preventing MainSDK from communicating with Framework. This cannot be replicated from our end, so the root cause cannot be determined.
With your permission, we can try to debug remotely. If okay for you, please private message me your available days and time. Also, to prepare in advance, download TeamViewer and let me know your ID and password for remote access (DO NOT share here). Thanks.