Armoury Crate V5.6.3.0 / AURA Creator V3.6.5.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: https://forms.gle/SfKwJkSyxq4urn9PA
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?

https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

Release Notes:

Release Notes - Republic of Gamers Forum (asus.com)

[gigaCHAD]

Man, I wrote that before reinstalling everything worked fine, what are you talking about? On top of that, the box says it's supported.

[gigaCHAD]

BTW I fixed it. 

Edited by admin: be nice people, stay constructive.

[whydontitwork]

This is rediculous. Ill post a form but a question first, I don't see the record log box (First, check the Record log box to start recording (Setting/About/App diagnostics)

Issue: I have been uninstalling and downloading armory crate. Red circle continues to spin, ask for permissions, then ask to restart to finish. Once booted, the process starts all over again. 

[Flo]

[MasterC]

Are you having an installation error? Can't complete successfully? (Armoury Crate can't launch properly either to record logs) => See "Installation Error?" section in the original post at the top of this page. And attach the log to the form already submitted.  

[whydontitwork]

Hello, I just added the log to the form, hopefully correctly. Yes, it's an installation issue.

I'm not  tech savvy and am finding all this a little confusing, please let me know if the log assists or if I even loaded it correctly. Let me know if I need to provide any more info.

Thanks,

[whydontitwork]

hello??

[whydontitwork]

Hello, I just added the log to the form, hopefully correctly. Yes, it's an installation issue.

I'm not  tech savvy and am finding all this a little confusing, please let me know if the log assists or if I even loaded it correctly. Let me know if I need to provide any more info.

Thanks,

[MasterC]

Your form with attached logs were received, will let you know if anything else is needed. Thanks!

[huzidada69]

Good Day.

X670E Extreme here, FanXpert is not updating the Device SDK and because of this is not working. Im not sure if there was an app update or from updating to latest 1415 BIOS to solve SOC issues with MAD