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Armoury Crate V5.6.10.0 / V5.6.8.0 / AURA Creator V3.6.9.0 [Report here if any issues]

MasterC
Community Admin
Community Admin

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

Uninstaller.png
DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log
How to Record a log.png

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

 

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

 

Release Notes:

See Release Notes

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin
45,760 Views
202 REPLIES 202

Sealice
Level 7

I’m Having an issue with cpu core configuration only showing 1 E-core option was adjusting settings in armory crate when I went back to change setting to 4 E-core option notthing was available….. it’s a 2023 zephyrus g16 Rtx 4060

8B42858E-E388-467F-9BDF-80446D4742DA.jpeg

hexaae
Level 13

⚠️

Potential MAJOR ISSUES with Scar Strix 17 G733PZ/PY caused by Armoury Crate causing sudden reboots and internal laptop screen fast-flickering on AMD APU/iGPU: Re: Issues with new laptop Strix Scar 17 2023 (R9 ... - Pagina 20 - Republic of Gamers Forum - 92147... 

Please ASUS have a look at Armoury Crate (AC) issues with your Scar 17" G733PZ/PY laptops and give us support!

// ASUS SCAR18 G834JY, i9-13980HX, 4090 256bit 16GB, 32GB 5600MHz RAM, 18" 16:10 2560x1600 240Hz G-Sync internal screen, external UWQHD 3440x1440 Mi 34" Monitor with Freesync, NVMe, 8BitDo Arcade Stick, EasySMX X10 controller, ROG Strix Carry mouse.

Pieloth
Level 11

⚠️

And same MAJOR ALERT for Strix 17 (2023) G713PV laptop also, with identical symptoms as for G733PZ/PY (except reboots), as detailed in @hexaae aforementioned thread link

Please forward this Armoury Crate issues to ASUS devs and product managers, as this is reproducible and impacts several Strix 17 (2023) product lines

ASUS G713PV Ryzen 9 7845HX, NVidia 4060 8GB, 32GB RAM, 1920x1080 144Hz G-Sync
Better stability with: Adrenalin > 24.6.1 nVidia > 555.85 GHelper

kailhon10
Level 7

estou com problema no Armory Crate o teclado e mause fica desligando e ligando direto,as veses demora desligar e as vezes fica constante.....uso windows 11 64bits e isso comecou a uns 3 meses

HighBandwidth
Level 8

It appears on Display there is no selection for my GPU "ASUS TUF Gaming GeForce RTX™ 4090 24GB GDDR6X OG OC Edition" . WHat do I do?

maicol07
Level 8

It seems my GPU (4080 FE) isn't listed anymore in Aura Sync devices

FateChanger
Level 7

With all the respect Mr. @MasterC many users on this thread and generally online have issue with gpus not showing anymore in armoury crate (neither old asus aura cause i tried like 5-6 different versions) and this happened with latest updates sent out in the armoury crate and somehow it bricked the gpu not even be available in other softwares? Right now i will make a form to you with everything you need but if its so common issue maybe check your latest updates? I hope our gpus dont got bricked forever and its fixable with an armoury crate update or some hardware chipset update (like some years before i had used for my mobo and worked).

Sorry, please understand that the GTX 1080 is not supported in Armoury Crate. 

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FPS, Racing, and VR Gamer / Tech Enthusiast / ROG Admin

it had for 3 years and now suddenly it dont? I just checked the reply you said i will contact you thanks!

Mardorr
Level 9

I am getting so frustrated with this software. When is the the "In-Game lighting effects" finally going to be fixed?? It is always resetting itself to ON.

I have been asking for this for 1,5 year now... still nothing. Even more so, it's gotten worse!

Whenever I have an 3D application running (so all games) and I move the mouse to my browser or any other app on my second screen all the RGB is resetting, it's a freaking flickering light show going of on all my devices. And when i go back to the 3D app, same thing all over... It's super annoying.

Please, I beg you, make the lighting service ignore everything on my pc!!!!!

Also, while you are at it, can you also make aura sync more stable? Every time I boot up my pc, my rog strix 4090 is doing it's default rgb instead of the aura sync. So i have to deselect it from syncing and the select it again... My keyboard (rog scope deluxe) does the same, but less frequent...