Armoury Crate V5.6.10.0 / V5.6.8.0 / AURA Creator V3.6.9.0 [Report here if any issues]

[MasterC]

A new Armoury Crate major release is now available. This is the official thread to report issues.

Please Read First:

Uninstall legacy Aura Sync software if already installed.
Always uninstall Armoury Crate using our uninstall tool (do not remove manually) - now included in the standard installer (right-click on icon in Windows Start Menu)

DO NOT delete files manually after uninstalling Armoury Crate
DO NOT modify the registry
Try to perform a power cycle to resolve lighting issues (shutdown and unplug power supply for at least 60 seconds)
Forms MUST be completed and submitted in order to be processed.
Forms from non-forum members will NOT be processed
Must post a brief description in this thread (do this before filling in a form) to receive status updates.

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Must read before reporting issues:

1. THIS IS NOT A THREAD FOR GENERAL CHAT, please report issues ONLY (try to find related threads or create a new one)
2. Try to reboot the system after updates are installed, and check again.
3. DO NOT report issues if facing improper uninstallation or registry issues - please resolve first
4. Revert system to stock speeds to check if errors are caused by excessive overclocking (even if overclock was stable previously)
5. Verify and confirm issues before reporting (do not make multiple posts while still in the process of troubleshooting)
6. Post a brief description of your issue in this thread (less than 50 words)
7. Record and generate a log (change the extension from .LogE to .txt). Prepare some screenshots and photos if applicable.
8. Complete the online Google form: Click HERE to submit a form
9. Save the link to the form in case you need to revise or upload additional files (do not submit multiple form for the same issue).

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How to record a log

First, check the Record log box to start recording (Setting/About/App diagnostics)
Agree to the disclaimer
Replicate the issue you are having (reboot if necessary - the log tool will keep running)
Click on the Generate log data button
Save the log file to a location of your choice. (Avoid locations synced to OneDrive)
Stop the recording
Remember to upload this log file to the Google Form (change file extension to .txt first)

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Is my product supported in Armoury Crate & Aura Creator?
Note: There is a separate list for Aura Creator compatibility.
https://www.asus.com/us/support/FAQ/1042459

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Installation Error?

Download and install Armoury Crate Lite Log Tool v1.0.6.0
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Lite_Log_Tool.zip

For more info:
https://www.asus.com/support/FAQ/1041654/
Fill in the Google Form and attach the generated log there.

Download Update:

Please install using Armoury Crate Installer V3.2.6.1 (approx: 2 MB), download link here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/ArmouryCrateInstallTool.zip

Full installation package V1.1.2.2 (approx: 3GB) here:
https://dlcdnets.asus.com/pub/ASUS/mb/14Utilities/Armoury_Crate_Full_Installation_Package.zip
(V5.3.4.0 will be installed without internet connection, requires internet connection to upgrade to V5.6.3.0)

Release Notes:

See Release Notes

[stickler]

ROG RYUO Cooler - Lost control of OLED screen "Hardware Monitor" with latest AC Update.

"Page Error

We are sorry. There's an error with the device page. The application is going to relaod the device page now."

[PoizenJam]

Same problems with FanXpert as everyone else. Updated my BIOS and AC and now I can't control my fans.

FanXpert Auto Tuning will freeze at 99% with my fans completely off, which is extremely dangerous. But in the rare case that closing and reopening AC causes the auto tuning to finish, FanXpert will work at most for several restarts, after which I will start getting:

"We are sorry. There's an error with the device page. The application is going to reload the device page now. (S-1001)"

But refreshing does nothing, and neither does closing and reopening AC.

[MasterC]

Just another reminder to submit a form with a log otherwise your case will NOT be processed. Check the instructions at the top of the page. Thanks.

[rufat]

@MasterC I'm still unable to play games because of Fan Xpert issue. I have custom liquid cooling setup and unable to cool by GPU water block. Please fix fan issue ASAP. 😡😡😡

[MasterC]

We have a solution under testing, Thanks for your patience.

[Ghost_Recon131]

Unable to control Asus motherboard RGB with iCue integration. GPU sometimes works and sometimes does not. Similar to an issue a few years back.

I had just done a fresh install of Windows 11 Pro with Armory Crate & its updates installed first followed by windows updates then iCue. There are also no error logs in Event Viewer related to iCue or Armory Crate.

Item Version
---- -------
Armoury Crate UWP App 5.6.10.0
ROG Live Service 2.1.5.0
Aura Service (Lighting Service) 3.07.17
Armoury Crate lite service 5.6.10
Aura Wallpaper Service Not installed
Aura SDK 3.04.32
ASUS AIOFan HAL 1.2.7.0
ASUS AURA Extension Card HAL 1.1.0.20
ASUS AURA Motherboard HAL 1.3.9.5
AacVGA 0.0.6.3
KingstonDram 1.1.19
AURA DRAM Component 1.1.23
ENE RGB HAL 1.1.43.1
ENE_EHD_M2_HAL 1.0.10.3
ENE_ESD_ASM_HAL 1.0.11.0
PHISON HAL 1.0.9.0
Patriot Viper DRAM RGB 1.0.9.7
Patriot Viper M2 SSD RGB 1.1.0.3
Universal Holtek RGB DRAM 1.0.0.6
WD_BLACK AN1500 1.0.14.0

[MasterC]

Are you trying to control our motherboard and GPU using iCue? Have you contacted Corsair?

Suggest to only use either one software or the other, they both vie for control over the lighting.

[Ghost_Recon131]

Yeah I was tying to control the motherboard & GPU using iCue. I've contacted Corsair but they haven't gotten back to me. 

I did find a workaround where I just had to set my Asus devices to static lighting with  R0 B0 G0 value, rather than setting them to dark. Quitting Armoury Crate then restarting iCue. After this there's no more problems through reboots or shutdowns.

[FAAmecanic]

@MasterC    Thought I saw you post a question asking if my laptop was plugged in.  Yes it is plugged into wall as well as a Thunderbolt 2 connection.  I have tried games both just on laptop display with laptop plugged in only to wall, and plugged in wall and Thunderbolt.

AC in turbo mode is still random when it works (allows CPU and GPU max Mhz/voltage while maintaining temp) and when it doesnt (limits CPU to 2567 Mhz and 887mv and GPU limited...even while in "Turbo".

It would be REALLY AWESOME if Armoury Crate/ASUS allowed us to ROLL BACK to previous version when bugs like this happen.  Everything worked GREAT until this latest version.

[MasterC]

We will investigate this issue. What is the Thunderbolt 2 connection for? 

I suggest to keep up-to-date with the software since your working environment is constantly changing, whether it's Windows, antivirus, or other software updates. What worked for you before doesn't mean it will stay that way forever, that's why are continually updating our software to help you adapt to those changes.